Service Specialist - Lindsay, Canada - The Commonwell Mutual Insurance Group

The Commonwell Mutual Insurance Group

Verified Company

Lindsay, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

What will you do:

Monitor and respond quickly and effectively to requests received through the ticketing system.
Provide excellent customer service support and resolve problems in a quick and efficient manner.
Research, recommend, configure, and administer software configuration changes.
Perform routine operations tasks (i. e. produce reports, stat files, etc.),
Work with the various business departments to understand their needs for the software and any issues they are experiencing.
Troubleshoot errors and issues via periodic testing, help desk tickets, and other methods.
Act as a technical resource during other projects as required.
Responsible for the creation of operations and support related documentation.
Manage user accounts, creating, updating and removing access as necessary.
Manage PC setup and deployment for new employees using standard hardware, images and software.
Perform timely workstation hardware and software upgrades as required.
Install, test and configure new workstations, peripheral equipment and software.
Maintain inventory of all equipment, software and software licenses.

Tools / Technologies:

Postsecondary education in Computer Science or equivalent is required.
CIP designation or insurance industry experience is considered an asset.
Information Technology related designations/certifications would be considered an asset.
Strong customer service mindset and ability to support end users with varying levels of computer knowledge.
Strong skill in creating and maintaining technical documentation.
Diligent attention to detail is essential due to the nature work.
Ability to perform moderate mathematical calculations is required.
Sound ethics and confidentiality with good customer service skills.
Thorough analysis, judgment, and problemsolving skills.
Ability to multitask and prioritize is a must.
Knowledge of the following Infrastructure components: Telephony, Servers, Storage, Network, Security and Client.
Knowledge in the administration and use of industry and Commonwell standard IT Tools, Applications and Services.
Knowledge with monitoring tools and client management tools.
Knowledge and understanding of patching methodologies and the ability to create new methodologies as required.
Knowledge and understanding of patching methodologies and the ability to create new methodologies as required.