User Support Technician - Ottawa, Canada - Veryk Inc

Veryk Inc
Veryk Inc
Verified Company
Ottawa, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Education:
Bachelor's degree

  • Experience: 5 years or more
- or equivalent experience


Asset languages:


  • Mandarin

Work setting:


  • Computer hardware or software retailer/wholesaler
  • Willing to relocate

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge:


  • File management software
  • Word processing software
  • Presentation software
  • MS Office
  • MS Windows

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Attention to detail

Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Positive attitude
  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week
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