Operations Management Trainee - London, Canada - Ryder System

Ryder System

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business.

Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives.

This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

As an Operation Management Trainee, you will participate in an intensive 18-24 month paid management program to prepare you for success in one of Ryder's functional areas in a managerial role.

Our trainees start in a customer relationship role and become involved in other operation management initiatives through on-the-job learning as well as targeted learning activities.

Work Type:
Full-time, permanent

Salary:
$48,000 - $55,000 annually

Shift:
Monday to Friday, 12:00pm to 9:00pm

Why Ryder:

Weekly Pay
Health Benefit after 30 days
10 days of Paid Time Off upon hire
Annual Merit increase
RRSP and Group Pension Plan
Stock Options
Friendly and dynamic working environment
Employee perks and discounts
Internal Opportunities for growth( potentially to be a Supervisor or Manager in months)

Responsibilities

Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
Coordinate with the rental department to ensure maximum utilization without compromising lease customers
Partner with Sales staff on customer calls for new business and increased customer satisfaction
Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead
Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
Parts ordering and following the process.
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Performs other duties as assigned.

Requirements:

15 years' experience in customer service with issues resolution.
Bachelor Degree preferred.
Detail oriented with excellent followup practices.
Strong verbal and written communication skills.
Instills commitment to organizational goals.
Capable of multitasking, highly organized, with excellent time management skills.
Flexibility to operate and selfdriven to excel in a fastpaced environment
Effective interpersonal skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team.
Recruiter:

Kathy Zhang:
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