Flight Experience Manager - Richmond - Anderson Air

Description

Anderson Air is pleased to be managing this recruitment on behalf of a valued client, and the successful candidate will be fully employed by the client organization.

The Role

The Flight Experience Manager plays a critical role within the Estate Management Team, delivering an elevated, seamless, and highly personalized travel experience for the principals and their guests.

This position requires a proactive, discreet, and service-driven professional who excels in high-pressure environments and demonstrates exceptional attention to detail and organization. The ideal candidate is a confident problem solver with exemplary communication skills, able to collaborate effectively within a team while also operating independently with precision and professionalism.

This position offers the opportunity to travel25–30 trips per yearacrossCanada, the United States, and international destinations, including theCaribbean, Europe, and Asia. From iconic global cities likeNew York, London, Paris, Milan, and Barcelona, to exclusive leisure destinations around the world, every trip is an opportunity to curate a tailored and elevated onboard experience.

Responsibilities

Pre-Trip

To assist in the planning and preparation of private aircraft travel

• Trip Preparation and Packing – Assist with preparing and packing for the trips by partnering with various members of the Estate Management Team and the aircraft management company
• Catering – order and upload all catering in collaboration with the culinary team
• Inventory Management – Ensure plane is stocked in accordance with the In-Flight Service manual, in collaboration with the Estate Management team
• Procurement – Assist with sourcing and acquiring specialty items (food, magazines, products, etc.) as per the principals' preferences in partnership with the Estate Management team
• Entertainment - Prepare all in-flight entertainment technology requests, including movies, TV shows, and music, and test in advance of each trip
• Grooming – Ensure the aircraft is properly groomed in advance of the trip in collaboration with the aircraft management company
• Pre Flight-Debrief – Meet with pilots in advance of each flight to ensure each team member is on the same page and aware of all necessary details

In-Flight

To deliver a seamless flight experience to ensure the principals and guests feel safe and comfortable on the aircraft.

• Safety – Ensure the safety of all passengers during boarding, in flight, and disembarking and operate emergency exits and prepare passengers for emergency landings, ditching and evacuations
• Take-off / Landing – Ensure cabin is secure for takeoff and landing
• Culinary – Execute exceptional service for catered meals and snacks in collaboration with culinary team
• Beverage – Execute exceptional beverage service in collaboration with culinary team
• Ambience – Ensure lighting and music on the aircraft are fully operational and as defined
• Entertainment – Ensure in-flight entertainment is proactively uploaded and readily available on each flight
• Comfort – Ensure all passengers have everything they need for maximum comfort
• Post-flight - Support the passengers while disembarking and complete post flight duties as per the In-Flight Services Manual

On Trip

To facilitate a seamless travel experience while guests are on trip

• Partner Management – Communicate professionally with travel agencies, hotels, car service companies, restaurants and other vendors as required, ensuring urgency and level of service required is understood by all
• Concierge Support – Provide on the ground support for guests while on trip

Post-Trip

To ensure the successful wrap up of travel

• Grooming – Ensure all necessary items are offloaded and the aircraft is returned to its steady state, in partnership with the aircraft management company when required
• Postmortem – Provide feedback to the estate management team on any wins and opportunities from the trip

Event Support

To assist in organization and execution of ground-based events and parties providing the most elevated lifestyle experience and attention to detail that is underpinned by discreet service.

Who You Are

• A hospitality professional passionate about delivering luxury, personalized service.
• Experienced in high-end service roles such as barista, cocktail mixology, or sommelier.
• Detail-oriented and committed to exceeding client expectations.
• Polished and professional, with excellent communication skills.
• Thrives in fast-paced, dynamic environments and works seamlessly as part of a team.
• Private aviation experience is a plus

We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make our company succeed. Apply today and embark on a rewarding journey with us

We thank all applicants for their interest, but only those selected for an interview will be contacted.

#J-18808-Ljbffr