Customer Service Representative - Vancouver, Canada - Heidelberg Materials US, Inc.

Heidelberg Materials US, Inc.

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

AutoReqId: 19036BR

Pay Class:
Salaried Non-Exempt

Minimum Pay Rate:
$58,104.21

Maximum Pay Rate:
$81,345.90

Department:
Customer Services

Line of Business:
RMC (Ready-Mix Concrete)

Position Type:
Full-Time

Job Posting:

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete.

Heidelberg Materials North America, previously known as Lehigh Hanson, operates more than 450 locations with approximately 9,000 employees in the U.S.

and Canada.

We are seeking a Customer Service Representative (CSR) to be based in Vancouver, BC. Our sales force focuses on building strong relationships by providing customers with solutions based on product expertise. Selling our products will require you to go beyond order taking and become a valued customer consultant.

Reporting to the CSR Supervisor, this position responds to customer enquiries, advises customers on technical merit of various mixes and products, receives and inputs concrete orders, determines schedule of deliveries, process order information and other duties as required.

What you'll get to do:

Consult with, problem solve and advise clients regarding technical merits of various concrete mixes and valueadded products
Interact with customers on the telephone and satisfy their requests for information and changes in shipping requirements
Input concrete orders, determine, and schedule delivery of concrete and negotiate timing with customers
Support daytoday operations in the dispatch office
On the job training will be provided

Who we are looking for:

Some Post-Secondary education is an asset
Experience in a high volume, customer service role is an asset
Experience interacting with customers on the phone is an asset
Positive and enthusiastic attitude
Excellent interpersonal, oral, and written communication skills. Good telephone manner.
Technically inclined
Demonstrated ability to work in a team environment

Work Environment

Role operates in a office setting
Heidelberg Materials is a drug free workplace

What we have to offer:

Competitive base salary
Highly competitive benefits programs
Pension retirement savings plan with an automatic company contribution as well as matching contributions
Our preemployment process includes reference checks, a medical screening, a criminal record check and a drivers abstract check.