Manager, Operational Process Management - Mississauga, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Manager, Operational Process Management

What is the opportunity?

The Manager, Operational Process Management role will take part in process improvement initiatives to improve employee, client and advisor experience.

This role will also be responsible for the shared development and managing of KPIs/SLAs to continuously monitor progress and be able to action as needed.

This role will manage the documentation of current and future state processes and will be responsible for keeping teams accountable to process improvements by monitoring trends and implementing action plans as required.

What will you do?

Gain detailed comprehension of endtoend processes to be able to understand how new products/technology/processes would impact the process flow.
Lead identified and approved process changes:
Create implementation plans
Monitor performance and report on any issues postimplementation.
Assist with monitoring endtoend process efficiency as changes are implemented. Identify areas of concerns/opportunities.
Develop, monitor and manage reporting
Create/pull, prepare commentary and distribute reports
Analyze reports (trends, anomalies).
Assist with communications for process changes
Represent Client Acquisition Services as a SME on project and nonproject initiatives, with a lens of ensuring new products, technology or processes are ingested in the most efficient way.
Lead/support Change Management initiatives to support rollout of process enhancements.
Competitive Intelligence monitoring.
Research ideas/concepts that could support our goal of continuously improving our endtoend business processes (collaboration with stakeholders, identify and interpret data, present ideas/concepts for new processes).

What will you need to succeed?

Must Have

Client Focus
Collaborative
Conceptual and Analytical Thinking
Problem Solving
Execution Excellence
Process improvements
Change management

Nice to Have

Industry designations
Change Management experience
Project Management experience

What's in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and highearning potential
All the tools, training, and team support you need to grow your business and career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people.

You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other.

At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first

Job Summary

Address:

MISSISSAUGA, Ontario, Canada

City:

CAN-ON-MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Insurance

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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