- Considers each customer contact as an opportunity to encourage participation in our products offered by our company
- Maintains basic familiarity with our glass products, applications, pricing, warranties, sales policies and procedures
- Effectively manage workload in order to deliver timely service on credit requests, and other services,
- Works with internal team to resolve disputes and ensure customer satisfaction
- Proper use of response codes and help-text
- Uses a consultative approach to address customer inquiries
- Enters customers' orders with a high level of accuracy, processes customer returns received via multiple media, credits as requested
- Works collaboratively with colleagues and other departments, keeping appropriate individuals informed to assure positive customer relations are maintained
- High school or College Diploma ( or equivalent)
- Proven experience as a Customer Service Representative, Customer Support Representative, or similar.
- Experience using both languages (English in a professional capacity is preferred.
- Exceptional verbal communication skills in both specified languages.
- Solid awareness of your skill set and willingness to refer customers for help, as needed.
- Professional, courteous, and adaptable, with active listening skills
- Understanding or Knowledge of glass would be an asset
- Ability to maintain a high level of energy with a sense of urgency
- Excellent intuitive, analytical and problem-solving skills and follow up skills
- Ability to execute tasks with a high degree of accuracy and attention to detail
- Must have reliable transportation
- Extended health care
- 8 hour shift
- Stittsville, ON: reliably commute or plan to relocate before starting work (required)
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Bilingual Customer Service Rep - Ottawa - Saand Inc
Description
Our company Saand Inc. is searching for experienced candidates for the position of bilingual customer service representative. Please take some time to review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities :
Qualifications for bilingual customer service representative
Job Types: Full-time, Permanent
Schedule:
Ability to commute/relocate:
START DATE: 11/28/2022
Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.
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