Sales Manager - Kingston, Canada - Delta Hotels by Marriott Kingston Waterfront

Delta Hotels by Marriott Kingston Waterfront

Verified Company

Kingston, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSITION OVERVIEW

The Sales Manager is primarily responsible for the direct sales and building and maintaining strong relationships with existing and prospective clients in an effort to generate guestrooms, meeting and conference business in the Corporate, Travel Trade and Sports market segments.

This position is identified as an outside sales position that is responsible for achieving prospecting and revenue targets, while completing administrative requirements.

Please note this is a contract position to fill for a maternity leave.

AREAS OF RESPONSIBILITY
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SALES:
This role must constantly be pursuing new business and actively prospecting to find revenue opportunities that will grow and develop guestroom and meetings business for the hotel.
Building relationships and gaining repeat clients will be critical to maximizing revenue long term while achieving personal targets._

Provide clear and concise proposals highlighting client needs with hotel benefits to secure business opportunities
Provide exceptional customer service
Maximize hotel revenues through effective negotiation and selling to property features
Prospect, develop and maintain accounts through consistent, proactive and targeted sales initiatives
Pass leads to DOS or sister properties where appropriate
Remain current with hotels competitive set
Be part of client welcome team and maintain presence during event period in conjunction with banquet food and beverage team
Conduct postevent follow up to evaluate client experience and attempt to rebook clients future business
Conduct site tours and entertain clients to build relationships
Respond to inquiries in a timely manner as outlined in our sales guidelines
Create sales proposals tailored to customer needs and requirements while maximizing hotel revenues
Weekly reporting of sales activities
Current menu and rental prices are provided to DOS monthly

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REVENUE MANAGEMENT:
This role must ensure that high demand periods are protected and revenue is maximized through use of booking windows, length of event requirements, discounting practices, and upselling techniques.
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Propose, negotiate, and close business in the market segments assigned by the DOS
Maintain price and rate integrity using negotiation skills
Weekly reporting of sales activities
Maximizing revenue opportunities through upselling/ limiting discounts
Achieve individual and hotel targets as outlined by DOS

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ADMINISTRATIVE:
This role must maintain accurate an accurate filing and client tracking system along with providing effective communications to the Food and Beverage Manager, DOS, GM, and other departments as required.
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Team lead on developing event details sheets and critical path communication with other departments
Client liasion in signing final documents and client approvals
Leads/participates in preconference meetings with clients and sales team
Maintains up to date documentation available for review by team members as required
Prepare weekly sales reports, and attend sales meetings
Assist with the annual sales & marketing action plans
Ensure a smooth transition from sales to operations through active communication, particularly in 72 hours prior to event start
Weekly review of Banquet event orders for updates and accuracy
Ensures updated and accessible files for all events
Weekly reporting of sales activities
Liaise with Kitchen, Banquet, and Front Office departments with account details (BEO's, contracts, etc)
Participate in menu development and update meetings providing client feedback and trends

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The above areas of responsibility are not all inclusive and may be amended from time to time._

QUALIFICATIONS

Minimum of 2 years of proven sales experience, preferably in a hotel environment
Completion of a two year community college diploma in a related area or equivalent
Ability to multitask while focusing on achievement of revenue and activity goals
Strong written and verbal communication skills
Client focused and a team player
Ensure a professional appearance and attitude while on property, prepared to represent the hotel with limited notice
Able to establish rapport with clients quickly to ensure guest satisfaction and repeat business
Excellent analytical, problem solving, organizational and interpersonal skills
Excellent time management skills with the ability to prioritize
Detail oriented
Highly motivated, selfstarter, entrepreneurial, working with mínimal supervision

Strong computer skills

Opera and Opera Sales & Catering experience an asset
Must possess the ability to communicate effectively within a diverse team environment
Ability to work effectively and collaboratively in a multicultural environment with coworkers, managers and guests
Must be able to work general office hours (8:30/9:00am to 4:30/5:00pm) with occasional evenings and weekends

PHYSICAL DEMANDS
The physical demands descr