Customer Service Representative - Toronto, Canada - Avery Dennison

Avery Dennison

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Job Description Customer Service and Sales Quotations**:

Assisting customers with custom apparel and team sport jersey quotations, using a consultative approach to guide customers through a varied range of options in a professional manner.
Providing customer order updates and follow on requests o Resolving customer issues in a timely and professional manner o Processing payments and inputting orders into our accounting and internal systems
Ensuring automated and semiautomated web orders are accurately reflected and imported into our accounting and production systems o Reporting on all quotations, sales and production activities

Online Merchandising Assistance:

Updating data for our custom garment website(s) to include accurate pricing, product detail and descriptions o Sourcing new product offerings to include on the web properties through supplier product data / images / feeds o Adding proprietary new custom garment products to our online channels
Providing insight into customer feedback and behaviour, consulting with management on ideas for merchandising and marketing enhancements of web properties

Sales Activities:

Inside sales follow up on inbound leads / requests with a positive, helpful attitude
Outreach to 'warm' potential audiences to offer quotations i.e. Contacting recreational sports leagues/ teams / schools to be included in their annual sourcing of quotations for sports uniforms and custom apparel

Qualifications

Postsecondary diploma in Business, eCommerce, or Sports Management
Strong written and verbal communication skills
Professional demeanor, customerfocused communication style
Keen sense of organization and attention to detail
Intermediate Microsoft Excel skills
Strong computer literacy with standard office tools (Microsoft Office / 365, Google Workspace etc).
Shopify Experience.

Any prior CRM software experience:
Zendesk, Oracle Sales Cloud or Salesforce

Compensation: Base Salary and bonus, company benefits plan

Hours:
40-hour work week, Monday to

Friday Location:
Midtown Toronto

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.

EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.