Customer Care and Events Specialist - Abbotsford, Canada - Insight for Living Ministries Canada

Insight for Living Ministries Canada

Verified Company

Abbotsford, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

General Description:

The ministry relations department is responsible to facilitate, develop, and maintain relationships with friends of Insight for Living Canada for a mutually-satisfying return on investment in order to advance the ministry and its mission.

The ministry relations representative is the first point of contact for constituents with various needs and is responsible for constituent care, customer service, and event facilitation.

Qualifications

Able to connect with people of all ages and personalities, yet maintain appropriate boundaries
Some Bible College or discipleship program an asset
Comfortable praying over the phone with callers
Able to work well in both a team environment and independently
Adaptable, gracious, mature, conscientious, detail oriented, and accountable
Owns problems, creates solutions, and pursues excellence
Reasonable aptitude for computers and learning new technology
Experience with donor software or CRM is an asset

Core Job Functions

Constituent Focus (50%)

Performing outbound calling campaigns
Initiating connections with constituents to build ministry relationships
Other duties as assigned

Event/Meeting Focus (35%)

Facilitating and hosting events, both virtual (such as webinars) and inperson (such as donor dinners)
Administrating meetings (such as board and management meetings), which includes distributing agendas, taking minutes, noting action items, and communicating with stakeholders (such as board members)
Participating in organization and execution of external events (some may require travel) and office travel
Facilitating special staff events (such as lunches, retreats, and celebrations)
Facilitating personnel onboarding and offboarding tasks
Updating and maintain staff overview calendar

Operational/Administrative (10%)

Creating new constituent accounts and making account changes and corrections
Participating in quality control (such as batch checking)
Providing backup coverage for other functions

Professional Development (5%)

Committing to the challenges of growth and development according to a professional development plan
Pursuing knowledge and/or experience with a positive attitude
Enabling colleagues to become better in their pursuits

Accountability:
This position is accountable to the ministry relations director.

It is crucial to understand and support the mission and core values of IFLC.

Mission:
Excellence in the Communication of Biblical Truth and its Application

Insight for Living Core Values: