Sales Team Coordinator - Vancouver - Kaizen Lab Inc.

Description

About Us

Contemporary Office Interiers (COI) is a privately-owned MillerKnoll Certified Dealer, DIRTT Certified Construction Partner, Architectural Walls and Commercial Flooring provider. We have offices in Vancouver, Edmonton, Winnipeg, Toronto and a head office in Calgary. We prioritize people, productivity, and value to create more than a place to work—we create a space to succeed.

We're proud of our half-century legacy as a company. Our talented people have brought us to where we are today. COI is and has been honoured to have a passionate team that's committed to creating exceptional spaces that inspire you to be your best. We are seeking a Sales Team Coordinator to join our dynamic team in our Vancouver location.

The Position

As the Sales Team Coordinator you will play a key role in overseeing and coordinating our sales team to focus on implementing our innovative strategies in line with our company brand. You will ensure seamless collaboration between team members and ensure adherence to COI procedures, sales targets, project deadlines. The Sales Team Coordinator actively organizes our diverse sales and project team members to ensure high quality customer-first support and deliverables in the pursuit of securing business and meeting annual sales goals. Supports COI's sales culture through a lens of Speed to Market.

Duties & Responsibilities

• Organize and attend sales, team, and customer meetings as required.
• Work with sales and design teams to ensure that product designs and functionalities meet technical specifications and market requirements.
• Collaborate with team members to achieve annual sales goals and business objectives.
• Work with sales team on the development of proposals/RFPs and presentations to customers.
• Develop procedures and coordinate project team members with respect to pricing, product research, sourcing new products and technical order information.
• Work with vendors on discount, product specifications, current lead times, reservation of manufacturing for future/project orders, specials/options requirements.
• Create and implement COI standards for spec checks, reports and manuals, including ancillary quotations for presentation to clients.
• Communicate with internal and external stakeholders regarding order requirements and ensure sales team are supported throughout the front end of the order fulfillment process.
• Devise projects to develop ancillary product specifications; produce detailed, accurate and professional reports coordinating in conjunction with dealership personnel (designers, project managers, etc.).
• Work with senior management team to ensure that projects operate on target and meet budget and processing SLAs.
• Ensure team maintains a high level of service and accuracy within assigned duties.
• Initiate service quotes for deliveries, small orders and major orders.
• Liaise with and resolve any acknowledgement discrepancies with vendor.
• Ensure Customer First standards of performance are met for all customer work activities.
• Ensure documentation standards are maintained for all account activities; ensure Customer First dealership process and procedures are followed.

Key Requirements

• College Diploma/Certificate in Project Management is required.
• 2+ years' experience in similar role.
• Experience in the furniture industry is required.
• LEED certification.
• The ability to pass a Criminal Background Check if required.
• Fluent written and spoken English.

Technical Requirements

• Must be proficient in all programs listed below and remain current with periodical upgrading/training.
• Experience using MSSuite for data analysis and communication (Excel, Outlook, Internal Intranet).
• Advanced Word, Excel, PowerPoint, Outlook, Teams, OneNote. Experience in CORE, OMNI, Knoll Plus, CAP2020.

Skills and Competencies

• A strong commitment to customer satisfaction.
• Ability to communicate effectively with sales managers and their clients to maintain existing relationships while helping to create and build new client relationships.
• Demonstrate commitment to professionalism, integrity and sound judgment in business transactions, and provide the highest level of customer satisfaction.
• Conduct responsible interfaces with clients, contractors, subcontract trades, clients' A&D firm, electricians, clients' IT group, etc.
• Conduct responsible interfaces with project coordinators and operations/installation groups.
• Interpersonal and communication skills to interact effectively with a wide range of people both within and outside the company.
• Outstanding oral and written communication abilities.
• High sense of urgency and ability to multitask and meet tight deadlines.
• An aptitude for technology and the ability to learn.
• Self-motivated and strong problem-solving skills.
• Demonstrate outstanding interpersonal skills while working with all other teams including clients, teammates, sales, project managers, contractors and subcontractors.
• Excellent attention to detail.
• Highly organized, self-starter, and ability to work well in fluid environment.
• Can work both independently and in a team-oriented, collaborative environment.
• Strong organizational, planning and administrative skills.
• Outstanding written and public speaking abilities.
• Strong understanding of the organization's products and services, as well as target audiences.

To apply for this position please send your cover letter and resume to

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