Contact Centre Operator 1 - North York, Canada - GardaWorld

GardaWorld
GardaWorld
Verified Company
North York, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Looking for a new professional challenge? Join GardaWorld as a overnight Contact Centre Operator at the Toronto Branch, where you will play a key role in communication between national clients, branches and preferred partners.


What's in it for you?

  • Pay rate of $18.00/hour, with an increase to $20.00/hour after 3 months
  • Permanent, fulltime position
  • Comprehensive health benefits
  • Professional development opportunities to grow alongside GardaWorld
  • Empowerment to make a quantifiable difference in the lives of the people on your team

What does a Contact Service Operator in Toronto do?

  • Prepare, manage and coordinate scheduling activities for different sites
  • Ensure all sites are covered and scheduled in accordance with client requirements
  • Collaborate with the team to reduce overtime
  • Provide exceptional customer service to employees and clients
  • Respond to staff and client inquiries

Qualifications to become a Contact Centre Operator in Toronto

  • Have a high school diploma or equivalent
  • Minimum 1 year experience in customer service
  • Excellent oral and written communication skills
  • Strong attention to detail and organizational skills
  • Strong knowledge of Microsoft Office Suite
  • Be available to work a flexible schedule (including weekends)
  • Be available to work 12hour, overnight shifts
  • Previous highvolume scheduling experience is an asset

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