IT Network Specialist - Saint John, Canada - Irving Oil

Irving Oil

Verified Company

Saint John, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Title

IT Network Specialist (Hybrid Opportunity)

Who are we?

Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships.

With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities.

Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to all that we do.

At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect.

Together, we will support our corporate strategy, high standards and the communities where we live and work.

Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter.

That's why we're dedicated to investing in our employees' potential, so that they can reach their career goals.

Job Description:

What you can expect in a typical day

The IT Network Specialist has responsibility to oversee the ongoing maintenance and integrity of Irving Oil's network connectivity, protocols, network security devices, data, and telephony networks.

This includes working with vendors and internal IT teams on a day to day basis for the support, testing, installation, integration, configuring, troubleshooting, and maintenance of networking systems; design, development, and installation of the computer networks; installation of routers, switches, firewalls, phone systems and other network-related devices.

Please note that this position will require occasional shift flexibility and after-hours work.

What we offer:

Competitive salary, bonus and pension plan
Flexible benefits, including a Health Spending Account
Hybrid Work Opportunityflexible work model that supports a blend of inoffice and remote
Wellness support, including annual wellness allowance and paid personal care days
Paid vacation and vacation purchasing
Personal and professional development opportunities
Named one of Canada's Top 100 Employers for six consecutive years

Your roles and responsibilities:

Working with our vendors; monitor, analyze, and report on availability of critical business systems including performance and service stability
Ensuring that network performance is monitored for bottlenecks, connectivity, capacity, and utilization
Technical escalation point: working with vendors to troubleshoot any concerns or activities related to the network and quickly determine resolution of technical issues impacting customers both external and internal
Working with our vendors to Implement, troubleshoot, and support network devices including switches, routers, access points, and other network devices
Manage testing, debugging, analyze performance, and document technology components
Working with the security team to proactively mitigate any security threats and /or network attacks
Responsible to oversee vendors during the installation, configuration, and integration of new infrastructure, e.g. routers, switches, etc.
Working with our vendors and internal IT teams to manage hardware and software implementation to ensure they integrate effectively with other technologies through careful analysis of current system environment
Making sure that after hours maintenance windows are properly coordinated to all stakeholders
Prepare status and activity metrics to track delivery of IT services, planned and unplanned system outages, other key IT performance metrics
Work with senior IT managers and project managers on various IT projects when required
Work with vendors and other external service providers to ensure hardware and software standards for network, servers, databases, wireless technology, file & print services, etc. are being met
Be proactive in staying up to date with ongoing projects, projects in the pipeline, and operational issues that can affect the network
Provide afterhours support if required

Professional skills- Excellent analytical, problem solving and troubleshooting skills- Ability to quickly identify and mitigate problems- Proactive in identifying possible issues and putting actions in place to prevent issues- Ability to navigate a fast-paced, ever-changing environment that operates under tight deadlines- Ability to set priorities based on business and stakeholder needs- Strong relationship building skills required- Strong communication skills, both written and verbal- Client focused with excellent customer service skills

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