customer service adviser - Barrie, Canada - Action First Aid Inc.

    Action First Aid Inc.
    Action First Aid Inc. Barrie, Canada

    1 month ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 40 hours per week
    • Education: Bachelor's degree
    • Experience: 3 years to less than 5 years
    • Marketing, other
    • Sales, distribution and marketing operations, general
    • or equivalent experience

      • Work setting

    • Relocation costs not covered by employer
    • Private sector
    • Business
    • Private company, corporation or industry

      • Tasks

    • Act as spokesperson for an organization
    • Advise clients on advertising or sales promotion strategies
    • Answer written and oral inquiries
    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Arrange for billing for services
    • Arrange for refunds and credits
    • Explain the type and cost of services offered
    • Issue receipts and other forms
    • Maintain records and statistics
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
    • Perform general office duties
    • Sell merchandise
    • Maintain and manage digital database
    • Answer clients' inquiries and provide information
    • Consult with clients after sale to provide ongoing support
    • Provide customer service

      • Computer and technology knowledge

    • Database software
    • MS Excel
    • MS Word
    • Spreadsheet
    • Google Drive
    • Electronic mail

      • Area of work experience

    • Marketing

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Work under pressure

      • Personal suitability

    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Organized
    • Reliability
    • Team player
    • Initiative
    • Judgement
    • Ability to multitask
    • Dependability
    • Honesty
    • Quick learner

      • Screening questions

    • Are you currently legally able to work in Canada?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?
    • Do you have the above-indicated required certifications?
    • What is the highest level of study you have completed?

      • Health benefits

    • Health care plan

      • Financial benefits

    • Life insurance

      • Long term benefits

    • Long-term care insurance

      • Other benefits

    • Free parking available
    • Learning/training paid by employer
    • Paid time off (volunteering or personal days)
    • Team building opportunities
    • Parking available