Digital Program Manager, Icg Eap- Hybrid - Mississauga, Canada - Citi

Verified Company
Mississauga, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Overview of Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide.

Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

About the Team
This role is in Governance & Adoption, part of Engineering and Architecture Practice in ICG.

The mission of Governance and Adoption is to deliver digital products faster and better using best practice operating model and toolkit as well as drive adoption across +20,000 users.

About the Role
The Digital Program Manager works closely with multiple stakeholders from sponsors to engineering teams and users to agree on requirements, get them delivered and drive adoption of the products and services (example of initiatives: Data, Cloud, Artificial Intelligence, Cyber security etc.)

Key Responsibilities
The role will include but not limited to the following:

  • Manage programs in compliance with the framework and process in place
  • Gather requirements
  • Accurately track progress and flag the RAIDs in a timely manner
  • Formalise delivery plan and RAIDs in Jira and Confluence
  • Define adoption metrics with product / service team and drive adoption
  • Challenge and coach stakeholders to drive continuous improvement in the way teams deliver, drive adoption, track and measure KPIs
  • Take ownership of various parts of a project / initiative with tight deadlines or unexpected changes in expectation / requirements to make progress
  • Efficiently build strong working relationship with project management, infrastructure and technology teams and partners


  • Handson with a cando attitude, results driven and problem solver
  • Selfstarter and resilient with ability to work independently with virtual teams
  • Team player and multitasker
  • Ability to learn fast, selflearn and get in the details of a technical topic
  • Good stakeholders' management at all levels with ability to build consensus


  • Practical knowledge of Prince2 and Agile
  • Familiar with Confluence, Jira and SQL
  • Concise written and verbal communication
  • Strong experience with data analysis and presentation tools (e.g. Excel and PowerPoint)
  • Experience in delivering projects within a highly regulated environment
  • Experience working with engineering teams including developers, a must
  • Coaching background in culture change, a plus
Citi Canada is an equal opportunity employer.

Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law.

Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

Job Family Group:


Job Family:

Digital Technical Program Management

Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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