Technical Assistant - Scarborough, Canada - SERENITY MEDIA INC.

SERENITY MEDIA INC.
SERENITY MEDIA INC.
Verified Company
Scarborough, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Work Term:
Permanent


  • Work Language: English
  • Hours: 40 hours per week
  • Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years
  • Experience: 3 years to less than 5 years
- or equivalent experience


Tasks:


  • Review, evaluate and implement new administrative procedures
  • Establish work priorities and ensure procedures are followed and deadlines are met
  • Carry out administrative activities of establishment
  • Oversee and coordinate office administrative procedures
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide business systems, network and Internet support to users in response to identified difficulties

Computer and technology knowledge:


  • Spreadsheet
  • Word processing software
  • Internet
  • Database software
  • MAC
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Programming languages
  • Software development
  • Wireless networks
  • C#

Security and safety:


  • Criminal record check

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks

Personal suitability:


  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Reliability

Screening questions:


  • Do you have previous experience in this field of employment?

Other benefits:


  • Free parking available
  • Paid time off (volunteering or personal days)
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