Security Control Center Operator - Vancouver, Canada - BLACKBIRD SECURITY INC
Description
Blackbird Security Inc. is hiring aSecurity Control Center Operator & Dispatcher to join our
Vancouver, BC Headquaters.
Your role is key in ensuring that our operations run smoothly and that our field management teams are supported in effectively staffing their regions.
You will possess very strong organizational and time-management skills, will be proficient in Microsoft Office Suite, and is comfortable learning and using new software systems.
This role requires the incumbent to have very strong communication skills and to be comfortable interacting with external clients regularly.
You will take direction from our National Scheduling Manager, ultimately supporting our CEO and Director of Operations by fulfilling the basic operations of this role.
This is a full-time position; your work week will be on a Continental schedule, which will be 3 days on and 3 days off, followed by 4 days on and then 4 days off.
This role will be primarily in-person at our Vancouver, BC office with some work-from-home flexibility based on the incumbents assigned schedule.
Responsibilities
- Complete time approvals in TrackTik.
- Review, approve, and help create weekly schedules.
- Help managers troubleshoot scheduling and signin/signout issues.
- Assist managers in making lastminute scheduling changes.
- Support the National Scheduling Manager with any scheduling maintenance.
- Participate in and perform adhoc tasks to support the National Management team in achieving organizational and operational goals.
- Take ownership of TrackTik administration.
- Effectively and professionally communicate with clients when necessary.
- Efffectively and professionally communicate with security guards when necessary.
- Support the office team with systems administration as required.
- Assist with general office administration as required.
- Complete, review, or send reports as required.
- Work on various operational projects assigned to you.
- Act in a dispatch manner for lastminute coverage calls.
- Assist the Mobile Operations Team with projects.
- Assist with adhoc projects and provide support as needed to the administrative and leadership teams.
Requirements:
- Postsecondary education is preferred.
- Excellent communication skills.
- Excellent verbal and written English language skills.
- Experience in the security industry is highly preferred, but not necessary.
- Shift Scheduling experience on a large scale is key for success in this role.
- Proficient in Microsoft Office.
- Experience using TrackTik is ahigh preferred.
- Techsavviness is a huge benefit for this role.
- Able to commute to our Vancouver, BC office.
About us_
- Make a difference by joining Canada's fastest
We thank all applicants for their interest, however, only successful individuals will be contacted.
Salary:
$40,000.00-$45,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 12 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work from 7 pm 7 am on a continental schedule?
Experience:
- Security: 1 year (preferred)
- Administrative: 1 year (required)
- Scheduling: 1 year (required)
Shift availability:
- Overnight Shift (required)
Work Location:
In person
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