Information Technology - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:02/27/2023

Req ID: 29939

Faculty/Division:
Faculty of Law

Department:
Faculty of Law

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

The Faculty of Law is one of the oldest professional faculties at the University of Toronto. Today, it is one of the world's great law schools. The Faculty's rich academic programs are complimented by its many legal clinics and public interest Programs.

The Faculty of Law is housed in the elegant, state-of-the-art Jackman Law Building alongside two historical building, Flavelle House and Falconer Hall, on the St.

George Campus in downtown Toronto.

Your opportunity:

Under the direction of the Supervisor, IT Services, the incumbent will provide Helpdesk support to technology users at the Faculty of Law.

As the first point of contact for computer hardware, software and telecommunications problems, the incumbent is tasked with resolving technical issues and recommending procedures and tools to prevent problems from reoccurring.

The incumbent will interact with faculty, students and staff in the process of installing and supporting various technologies ensuring system and data integrity is maintained.

Your responsibilities will include:

Responding to enduser service requests
Introducingvariations to established practices to resolve enduser issues
Probing for information from endusers to identify problems and establish needs
Troubleshooting and providing support for peripheral setup and maintenance
Testing andanalyzing new and upgraded software and/or hardware
Responding to service requests in a timely fashion
Providing detailed explanation on computing procedures
Training endusers on procedures and the use of supported IT systems

Essential Qualifications:

Bachelor's Degree or acceptable combination of equivalent experience
Minimum three years relevant experience in technical support
Excellent troubleshooting ability with PCs, laptops, printers and other hardware peripherals
Excellent problem solving and analytical skills
Demonstrated knowledge of and troubleshooting ability with a wide variety of software (i.e. Sharepoint, Microsoft Office Suite, Zoom, Microsoft Teams, etc.
Demonstrated high level of customer service skills and interpersonal skills
Proven organizational skills organizational skills and ability top manage competing priorities and deadlines
Excellent communication skills, verbal and written and the ability to explain technical concepts to nontechnical users

To be successful in this role you will be:

Approachable
Courteous
Diplomatic
Multitasker
Organized
Patient
Tactful

Closing Date: 03/12/2023, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Information Technology (IT)

Recruiter:
Robyn Hunter

**Lived Experience Statement