Bilingual Logistics Coordinator/customer Service - Mississauga, Canada - APPLE EXPRESS COURIER

APPLE EXPRESS COURIER

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description Summary:

Bilingual Logistics Coordinator/Customer Service Representative is responsible for maintaining consistent and professional contact with agents and service providers, maintaining accurate and progressive updates with customers and protecting the organization's reputation by providing the service we promise.

Essential Duties and Responsibilities (Job Key Contributions/Task)

Receive, review, ensure accuracy and execute orders
Maintain consistent and professional contact with agents and service providers.
Maintain accurate and progressive updates with customers.
Constantly update dispatch boards.
Protect organization's reputation by providing the service we promise.
Able to solve problems or to make recommendations on how to proceed when deviations to standard procedures arise
Responsible for all reporting requirements as the position dictates
Update job knowledge by participating in educational opportunities.

Job Key Competencies/ Skills

Excellent customer service skills
Proactive approach to solving problems
Team player with ability to work with crossfunctional teams
Ability to work under time pressures
Must possess integrity, intelligence and energy
Accustomed to working in a fastpaced, dynamic environment

Qualifications and experience:

Business Diploma or equivalent work experience in Logistics' field preferred
Deliver superior customer service
Excellent written and verbal communication skills; and analytical and problem solving skills
Demonstrated organizational, planning and decision making skills
Capable of managing a large number of tasks and resources on multiple projects with tight deadlines
Must be detailoriented, responsible, punctual and able to work with mínimal supervision
Ability to expand job responsibilities, suggests improvements, and collaborates with others to generate ideas and improve processes
Self motivated with excellent work ethic
Proficient in Microsoft Word, Excel, and Outlook

Language Skills:

English and French are the principal languages for this position. This position also requires you to have good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Statement of Non-Inclusivity:

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
Apple Express offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known._