Library Assistant, Borrower Services - Saskatoon, Canada - University of Saskatchewan

University of Saskatchewan

Verified Company

Saskatoon, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Library Assistant, Borrower Services:

Primary Purpose:
To provide high-quality client-focused library services to the USask community and to external users.

Nature of Work:

Reporting to the Borrower Services supervisor, this position provides effective and efficient client service in support of the operations and Strategic Framework of the University Library.

Work is performed in a dynamic service-oriented environment with competing tasks and priorities.

Duties are varied with above average complexity, involving broad knowledge and understanding of the resources and functions related to the University Library.

The professional image of the library must be presented by interacting knowledgeably and courteously with a variety of people as this position is driven by high customer service standards.

This role involves frequent interaction with library clients and employees, members of the public, and other university employees who provide services to the library.

The ability to work effectively and efficiently across the University Library, while balancing competing deadlines, priorities, and needs, is essential.

The work requires a high level of attention to detail, sound judgement, and the ability to prioritize to ensure that performance standards and outcomes are achieved.

Work is performed independently with oversight and guidance from the supervisor and through established library policies and practices.

The need to be flexible in an evolving and innovative environment, while meeting a variety of service standards and expectations from clients and colleagues, is required.

Accountabilities:

Actively participate in workflow and activities related to the Borrower Services and the Information Services & Research Support groups, and the daytoday operations of the Murray library, to ensure the smooth and consistent delivery of services.
Work collectively with library assistants (within location and functional groups) to determine daily operational priorities and timelines for completing work, and support others to meet those goals.
Provide excellent customer assistance and support; address client issues and disputes, referring complex situations to the appropriate functional group supervisor, as necessary.
Actively participate in workflow and activities related to the provision of Course Reserves for the University Library.
Provide excellent information and research assistance to clients of the University Library, both inperson and through online platforms such as Ask Us, referring difficult or complex questions to the liaison librarian.
Collaborate on the development, revision and maintenance of research guides, online course platforms, videos, and other informational and research support tools.
Work collaboratively with colleagues, units, faculty, the broader campus community, and external service partners and providers.
Perform various tasks related to collection maintenance (shelving, minor shifting, filing, processing library materials, etc.).
Undertake short or longterm project work to support Divisional priorities as determined by the supervisor and/or Operations Manager.
Assist in the general upkeep, monitoring and maintenance of library spaces, reporting problems to Facilities as necessary.
Other duties as assigned.

Education:

Library Technician Diploma is preferred; or undergraduate degree with minimum of 3 years' relevant experience working within a library.

Experience:

Relevant library and public services experience.
Demonstrated experience working collaboratively and independently, coordinating workflows, balancing competing demands, using initiative, setting priorities and meeting deadlines.
Experience in the provision of reference services in a library setting.
Experience using an Integrated Library System; Sierra.

Skills:

Demonstrated ability to organize work, set priorities, meet deadlines, work independently, use initiative, and effectively handle disruptions.
Demonstrated proficiency with the library website, library databases and information sources, other online information sources, the public catalogue, and relevant Sierra modules.
Demonstrated ability to provide excellent customer service in a positive, polite and professional manner.
Demonstrated ability to provide oneonone or group assistance.
Ability to conduct library tours, orientation sessions, presentations, and other events that may involve public speaking.
Demonstrated effective interpersonal, written and verbal communication (consistently tactful, responsive, pleasant, effective, diplomatic and discrete).
Demonstrated ability to collaborate effectively with others in a team environment.
Demonstrated flexibility to adapt to change and engage and support others in the change process.
Excellent attention to detail.

Reliable, dependable, and self-motivated.

Department:
Library

Status:
Term up to December 24, 2023 with the possibility