Bilingual Customer Care Representative - Halifax, Nova Scotia

Only for registered members Halifax, Nova Scotia, Canada

1 month ago

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Job summary

The Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries,
resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication.

Responsibilities

  • Deliver exceptional customer service to EQ Bank's prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank's suite of products and offerings
  • Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank's response and resolution SLAs

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