Analyst, Network Services - Ottawa, Canada - Canadian Blood Services

Canadian Blood Services

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job category:
Information technology

Job posting ID: 4037

Employment status:
Regular full-time

Classification:
ASO/IT A

Salary/Rate of pay:
$63,600 - $75,525

Application deadline:

Somewhere in Canada there's a life you can save.
Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians.

Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.

Join Canada's Lifeline and make a meaningful difference every day.

About the role

Canadian Blood Services is looking for a
Regular Full-Time Analyst, Network Services to join our dynamic
IT Infrastructure Operations and Delivery team.

The work of an Analyst, Network Services is integral to Canadian Blood Services' role as Canada's Lifeline.

In this role, you will be responsible for the delivery and support of Canadian Blood Services core network services used by internal and external CBS stakeholders to meet CBS' business goals.

The key responsibilities include the deployment, configuration, maintenance, and support of the core network services and enterprise networking infrastructure including cabling, switching, routing, firewalls, wireless, WAN, VoIP, and network monitoring.

Key responsibilities include:

Monitor existing systems and provide day to day support regarding performance issues or network connectivity issues, troubleshoot incident tickets and manage service requests raised by internal customers pertaining to Canadian Blood Services network and voice services, ensure timely restoration of services to end users, escalating support to more senior technicians as required.
Provide intermediate level support of installations, upgrades of LAN/WAN equipment, and other network infrastructure changes in all locations and data centres, including implementing security procedures and providing documentation (i.e. network diagrams, support documentation, instructional materials) to maintain reliability, stability and security of core network infrastructure to support the essential business processes of Canadian Blood Services.
Work with Canadian Blood Services project teams requiring network and voice service deliverables to identify requirements, coordinate deployment activities required to meet project requirements, open necessary change ticket records in Canadian Blood Services ITSM system and ensure tasks are delivered on schedule.
Manage engagement and escalations with third party service providers with regards to network and voice systems products and services to ensure correct urgency level is assigned to tickets requiring third party support to ensure timely restoration of services to end users.

Education, Training and Experience:

Postsecondary level education in a relevant discipline from recognized academic institution, preferably a University Degree in Computer Science, Information Systems, or equivalent.
Intermediate level knowledge of networking essentials and experience in a Cisco environment including cabling, TCP/IP, L2/L3 switching, wireless, routing, firewalls, monitoring, and protocol analysers.
Preference may be given to applicants who have experience with any of the following:
Network troubleshooting in a complex LAN/MAN/WAN environment
Knowledge of Telephony, VoIP, Cellular, and Call Centre infrastructure
SIEM technologies
SDN technologies
Knowledge of Cloud environments such as Azure or AWS
IT security architecture or service development
IT Network or Security Vendor Certifications

Demonstrated Competencies, Knowledge, Skills, and Abilities:

Experience deploying and supporting network infrastructure platforms and technology covering some or all the following:
Cisco access, distribution, core Catalyst and Nexus switches
Cisco ASR, ISR, Catalyst routers
WAN MPLS (Layer3, BGP, OSPF, failover routing) in an enterprise environment (over 50 sites)
Cisco wireless controllers and lightweight access points, Cisco Meraki
Cisco firewalls and

VPN:
Cisco Firepower 4100, 1010, (FTD and ASA ISO), Cisco AnyConnect VPN, site to site VPN, DMZ

Cisco ISE, Cisco ACI, Cisco DNAC, F5 Load Balancers, PRTG
Strong interpersonal skills, including establishing collaborative work relationships with customers and colleagues
Excellent problemsolving skills
Ability to convey technical information to nontechnical audiences
Excellent oral and written English communication skills.
Team player and able to provide 7x24 oncall support on a rotating basis
Organized and detail oriented, able to work remotely or in an office environment
Minimum 5 years of experience in enterprise network implementation and administration working in platforms such as Cisco

Benefits: