customer advocate role - Dartmouth - beBeeExcellent

    beBeeExcellent
    beBeeExcellent Dartmouth

    1 week ago

    Full time $38,000 - $52,000 (CAD) per year *

    Job title: Customer Service Clerk

    Description

    Customer Service Coordinator Job Overview

    The Customer Service Coordinator plays a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience.


    This role requires collaboration with diverse teams, customers, and stakeholders to optimize equipment and freight movement.


    Responsibilities:


    • Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.

    • Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.

    • Schedule pick-up appointments for on-time delivery of goods.

    • Maintain precision while conducting data entry tasks.

    • < li$update current information on customer portals . < liRespond professionally to inquiries with urgency when needed. ​ ​  Responsible for continuously seeking opportunities to enhance the customer service.
      h5>Benefits& Qualifications:-Strong time management skills alongwith effective multitasking abilities
      -Exceptional analytical decision-making capabilities under pressure situations -Leadership skills enabling team motivation guidance Strong negotiation negotiation win-win outcomes knowledge transportation industry dispatch dock operations qualifications technical proficiency excel ability creating reports using word word excel strong typing computer skillsh7 Working Environment:A fast-paced work environment requiring adaptability rapid communication via email phone,p
    * This salary range is an estimation made by beBee
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