Team Lead, Client Experience - Greater Sudbury, Canada - Sephora Canada

Sephora Canada

Verified Company

Greater Sudbury, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
Sephora Canada

Country / Region : Canada
City : Sudbury
Business group: Selective Distribution
Contract type: Permanent Job
Function: Retail

Reference No: 229989

Date of publication:

POSITION
Team Lead, Client Experience

PROFILE
Job ID: 229989

Store Name/Number:
ON-New Sudbury Centre (0874)
Address: 1349 Lasalle Blvd Unit 32, Sudbury, ON P3A 1Z2, Canada (CA)

Full Time/Part Time:
Full Time

Position Type:
Regular

You'll love working here
The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas.

An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora's selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

Client Experience. Ensure all onstage cast properly execute Sephora's selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action clientrelated issues/feedback tool the client service hotline or through direct feedback from clients.
Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
Event Management. Support instore events as needed ensuring that these events help the store achieve its goals as well as client needs.
Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular checkins with direct reports.
Entrepreneurial Spirit. Demonstrate a strong understanding of the store's sales performance and business opportunities.

We'd love to hear from you if

You have one to three years' experience in a similar role at a similar volume store or equivalent internal experience.
You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you'll enjoy

The people. You will be surrounded by the best talent in the industry people you can be proud to work with.
The perks. Think you've tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.