Solution Director I - Toronto, Canada - CompuCom Systems, Inc.

CompuCom Systems, Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why Compucom? (Overview):
Compucom Systems, Inc. provides end-to-end managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It

The Solution Director participates in pre-sales activities and assists the sales team in identifying and qualifying standard pursuits.

The Solution Director leads and guides the pursuit/bid team to develop the solution, pricing, proposal creation and presentations to the customer.

The Solution Director works with the Offering team, Commercial Management and Legal to develop opportunity SOWs, understand key risks and mitigation strategies.

The Solution Director provides support to Legal as required for negotiations.

What We Need & What You'll Do (Responsibilities):

Develops proposals, Statements of Work (SOW), Change Orders (CO) using standard templates or client formats for assigned opportunities
Assesses and mitigates risks through the solution design and contract language
Evaluates and deconstructs RFx documents to segment requirements, data points and underlying business challenges in support of solution development and win theme planning
Leads pursuit and solution process, including responses to RFx, renewals and change orders
Creates standard solutions using cost estimators and standard proposal content
Guides the pursuit team to develop a cohesive solution, price, proposal creation and presentation for the customer
Manages the overall solution and follows solution and sales process to ensure compliance
Works with sales, delivery capability centers and senior leadership to establish price strategies and obtain approvals per business rules
May work with the Solution Center to develop the proposal plan and response requirements or fully own the creation and execution of the plan
Updates Statements of Work (SOWs) templates, assesses and mitigates risks through the solution design and contract language
Follows commercial risk management process consulting with commercial management team and legal as applicable
Develops and documents financial documentation associated with the contractual document using approved templates. Liaise with the Finance Department as necessary to complete the internal financial documentation
Secures all appropriate final solution and contract approvals from required parties and required signatures according to current business process and rules

Who You Are (Qualifications):

Bachelor's degree in Information Technology, Business Process or equivalent experience
Minimum 2+ years of experience in related field
Strong technical and presales knowledge in multiple areas of IT infrastructure services
Project management experience preferred
Understands IT operational models, including shared services, outsourcing, and associated financial models
ITIL certification preferred but not required, will be provided by compucom to be obtained within 120 days of hire
Knowledge of IT outsourcing services, business development activities and outsourced sales cycle
Able to operate under pressure managing multiple opportunities and demanding clients
Keep appropriate parties aware of plans, decisions, status, and other relevant information
Ability to triage varied requests and opportunities based on client urgency
Ability to quickly react to requests and properly solution technical opportunities
Must be skilled in:
Business Acumen
Risk Recognition and Mitigation
Customer Focus
Dealing with Ambiguity
Decision Quality
Drive for Results
Innovation Management
Peer Relationships
Perspective
Problem Solving
Planning
Strategic Agility