Junior IT Support Analyst - Thornhill, Canada - Enhanced Care Clinic

Enhanced Care Clinic

Verified Company

Thornhill, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At
Enhanced Care, we know the importance of primary care and family practice in everyone's health and wellness.

Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities.

With a team of skilled individuals working alongside over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely.

Enhanced Care is looking for a well-rounded individual who enjoys helping people in-person, remote and by phone. Hours are flexible but evening and weekend work will occasionally be required.

Summary:

The
Junior IT Support Analyst
will be providing IT support to our physical and remote healthcare clinics across Canada.

This is considered an entry level position with the opportunity to grow.

This is a part-time permanent position that is based in Thornhill but will require travelling onsite to clients within the GTA as required.

Location:7335 Yonge St, Thornhill, ON L3T 1P9

Responsibilities:

Onsite and remote IT support
Assisting with small projects and actively contribute to enterprise level IT projects
Following established procedures to independently manage tickets providing tier 2 desktop support for internal staff working locally and remotely in home offices
Building, configuring, and maintaining laptop and desktop PCs as well as support printers, desk / soft phones.
Setup of company new hires including equipment, accounts, and provide IT orientation
Microsoft Win10 OS support including BitLocker drive encryption
Supporting MS Apps: Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive
Access Management using Active Directory and other account administration tools
Cabling, wire management

Requirements:

Associates Degree or higher with a focus in Computer Information Systems or Related Discipline
Minimum 1 year supporting endusers in person and via phone and in an enterpriselevel corporate IT environment
Strong knowledge of: computer hardware and accessories, Microsoft Windows (Windows 10, Windows Server), Microsoft Office (Office 2013 and up, Microsoft 365)
Experience with virus, spyware, and malware removal
Solid understanding of TCP/IP
Computer, Network and Telephony configuration and troubleshooting
Cable / Wire management
Excellent organizational and documentation skills
Writing technical documentation
Must be comfortable getting up on a ladder
Travelling through the GTA

Other skills which are an asset: