Digital Application Analyst - Toronto, Canada - Freedom Mobile

Freedom Mobile

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A little about us

At Freedom, we're proud to be leaders in a movement that brings affordable wireless services to Canadians - we're always on the lookout for go-getters that are committed to disrupting the status quo.

Does that sound like you? We'd love to meet you.
The role

We are hiring in Toronto, Ontario (GTA).
A typical day

This role requires 24/7 oncall work (approx. 1 week per month) to help support critical operations and perform necessary upgrades/deployments
Provide triage, diagnosis, resolution, and root cause analysis during incidents and work on problems and service requests
Diagnose issues, analyze data and logs, and provide insight and recommendations to fix issues or enhance our systems and monitoring tools
Work with the developers to provide technical details and analysis for proposed solutions
Maintain content in our content management service
Create and maintain documentation and share knowledge with extended teams

Your skills/experience

Experience using monitoring and alerting software such as Splunk, AppDynamics, and AWS Cloudwatch
Knowledge of support, operations and incident management procedures through formal training or work experience
Understanding of Cloud platforms like AWS, it's tools and microservices architecture
Experience with CI/CD software such as Jenkins, BitBucket, and AWS as well as version control software such as Git
Experience with collaboration software such as Atlassian, for ticket maintenance (Jira) and documentation (Confluence)
Ability to work in rotation as part of an oncall team, with 24/7 access to company issued hardware + internet.
Proven ability to proactively identify, analyze, recommend and/or implement creative solutions for problems
Strong analytical and documentation skills
Passion for innovation and continual learning
Strong written and verbal communication skills
Experience in headless CMS is an asset
Experience with certificate management is an asset
Bilingualism (English and French) is an asset

Other details