Customer Support Representative - Burlington, Canada - Silver Fox Pharmacy

Silver Fox Pharmacy
Silver Fox Pharmacy
Verified Company
Burlington, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

JOB DESCRIPTION

JOB TITLE:
Customer Support Representative


DEPARTMENT:
Customer Support Order Desk


COMPANY:
Silver Linings HealthCare


REPORTING TO:
Supervisor


Key Responsibilities:


  • Act as liaison between the funding agencies and the vendors and prescribing agents to ensure completeness of paperwork
  • Process direct client payments
  • Issue client billings
  • Process third party billings (various payers)
  • Maintain proper documentation for third party billing purposes
  • Identify and action opportunities to improve client service
  • Create / maintain client contacts and customer cards and validate information with customers as required
  • Provide assistance in ensuring rental equipment is returned
  • Prepare parts requests and conduct follow up as needed
  • Prepare quotes as required for equipment under a funded program
  • Other duties as assigned

Skills:


  • Strong interpersonal and communication skills, both verbally and in writing, Bilingual
(French/English) considered an asset

  • Strong initiative and ability to work proficiently in a team environment as well as independently
  • Ability to time manage, remain organized and prioritize work
  • Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skillset
  • Commitment to deliver excellent internal and external customer service

Qualifications:


  • Completion of Post
  • Secondary Education in an Administrative or related field of study
  • Minimum 3 years' experience with administrative procedures and office duties
  • Minimum 3 years' in a customer service role
  • Proficient with Microsoft Office including Excel, Word and Outlook
  • Proficient with ERP systems, Sage and Website Portal

Job Types:
Full-time, Permanent


Salary:
$36,000.00-$37,000.00 per year


Benefits:


  • Casual dress
  • Dental care
  • Extended health care
  • Onsite parking
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Burlington, ON L7L 5Z1: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (preferred)

Experience:


  • Customer service: 3 years (preferred)

Work Location:
One location
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