Dealer Supervisor - Pickering

Only for registered members Pickering, Canada

3 weeks ago

Default job background
Full time

Job summary

Pickering Casino Resort is seeking Full-time Dealer Supervisors. Under the direction of the Table Games Management Team, this position is responsible for monitoring the day-to-day activities of table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all team members. Assists with the implementation all new table games initiatives. Providing superior customer service and conducting all table games in a precise efficient and secure manner in accordance with all applicable policies and procedures. Responsible for full recruitment cycle training performance management development of dealers Above all else leading by example to create Great Experiences Memories for guests colleagues.
The ideal candidate is an energetic professional with proven knowledge skills abilities executing following support companys vision mission values: Helps create engaged work environment by choosing positivity fun recognizes excellent peer performance caring supporting colleagues daily Supervises monitors Dealers assigned area maintains game integrity monitors limits cash/value transactions may assign shift assignments area Makes changes schedules required Responsible performance management Dealers including incident investigations coaching progressive disciplines mentoring team members Participates implementation strategic plans Requests fill/credit issuance required Verifies cash/value floats fills credits tips Responds resolves guests complaints timely professional Reports irregularities suspicious activities surveillance security management as required Assists allotting player seating waiting lists Maintains tidy work area Liaises communicates effectively operational departments Develops cultivates strong working relationships stakeholders guests ownership team members Ensures compliance licensing laws health safety FINTRAC data entry requirements knowledge AML statutory regulations Supports Great Canadians Rewards Program awareness measurement guest satisfaction Performs duties assigned directed Successful applicants demonstrate qualifications: Minimum year supervisory experience commercial casino Minimum six months fulltime dealing experience one parttime dealing experience Secondary School Diploma PostSecondary education suitable combination education asset Knowledge experience variety table games Strong leadership skills coach mentor team members Strong problem-solving conflict resolutions skills People-focused committed service excellence Proactive solutionoriented drive succeed Ability exceed internal external customer expectations timely effective communication Computer literacy MS Office Ability obtain registration Category Gaming Assistant Alcohol Gaming Commission Ontario Candidates ready willing work both locations flexible schedule evenings weekends holidays overnights Hours location operational needs Ready embark next adventure?
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