Field Service Technician - Brooks - Xerox

Description

General Information: City Cranbrook, State/Province British Columbia, Country Canada, Department TECHNICAL_SERVICE_ENGINEERING, Date Wednesday, February 11, 2026, Working time Full-time, Ref# , Job Level Individual Contributor, Job Type Experienced, Job Field TECHNICAL_SERVICE_ENGINEERING, Seniority Level Entry Level, Currency CAD - Canada - CA

Annual Base Salary Minimum 33,060; Annual Base Salary Maximum 66,120. The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers. If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

Primary Responsibilities

• Provide outstanding service to our clients. It is imperative that our customers' devices are working correctly, and that they receive top‑notch service at all times.
• Use electro‑mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in‑house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2‑4 hours, and keeping parts costs to a minimum.

Skills and Qualifications

• Electro‑mechanical experience including using a multi‑meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro‑mechanical experience, HVAC / Cable Internet technician, Electrician, Automotive Mechanic or Repairer.
• Superior time management skills and reliability. Our customers are counting on you. If you run 10 minutes early is on time, and on time is late, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here's what success looks like in the first 60 days

You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment, and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account.
• Paid time off, plus holidays and personal days.

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