Salesforce Technical Lead - Burlington, Canada - Cogeco Connexion Inc

Cogeco Connexion Inc

Verified Company

Burlington, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections.

Each employee is a part of what makes us unique on the market:
agile and dedicated.

Time Type:
Regular

Job Description:

OVERALL KEY RESPONSIBILITIES

Key technical lead (design, solution, development, administration, and maintenance) for the Salesforce implementation at Cogeco Connexion that includes:
Marketing Cloud
Communications Cloud
VLocity
Omniscripting
Sales Cloud
Pardot
Service Cloud
OMNI channel
Einstein bot (Digital Engagement suite)
Chat (Digital Engagement suite)
Five9 CTI adapter
Five9 List Sync Plus
Provide guidance and support for audience segmentation lists used for variety of different data driven marketing campaigns (B2B & B2C)
Act quickly and appropriately to solve problems, bring clarity, and minimize the impact of unpredicted circumstances.
Provide end to end support for all Salesforce requests and act in the following capacities:
Product ownership
DevOps
Business analysis
Solution design
Development and advisory
Data stewardship
Technical coach
Project delivery
Administration
Post implementation support
Optimization
Partner and collaborate directly with key stakeholder teams: Web, Data, and IT
Be a Salesforce evangelist and provide guidance to end user teams for various aspects of the Salesforce ecosystem (usage, reporting, advocacy, etc.)
Provide reporting and adhoc analysis as needed
Be a thought leader and provide technical coaching, and ad hoc help as needed for the entire team.

ESSENTIAL QUALIFICATIONS
ACADEMIC TRAINING- College or University Diploma or combination of equivalent education and experience

WORK EXPERIENCE- 6+ years of total experience with 3-4 years' experience in the capacity of a Solution Architect /Tech Lead in a consulting organization.- Minimum 4 years of experience as a team member of successful software project implementations related to CRM, in Salesforce.

SPECIFIC COMPETENCIES- Experience in hands-on development, configurations, testing and other implementation activities.- Strong experience in Sales cloud, Service cloud and Marketing cloud, as the SME in end-to-end functionality definition, design, deployment.- Experience with the VLocity modules and Omniscripting- Strong technical, analytical, problem-solving and interpersonal skills are required.- Strong communication skills.

Bilingual (english and french) is a plus.

Location:
Burlington, ON

Company:
Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company.

So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world.

From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all.

We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.