Data Centre Technician - Markham, Canada - Rogers Communications

Rogers Communications

Verified Company

Markham, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes.

From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed.

We offer Canada's largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada.

We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:

The
Data Centre Technician (DCT) is the initial point of contact at the facility and is responsible for ensuring the data centre and building are maintained in a professional and secure manner.

This position requires you to be on-site and is not a remote position.

Ensuring positive experiences for customers as they enter, exit, and work at the data centre is also a primary responsibility.

What you bring:
The position includes, but is not limited to, the following:

This position requires you to be on-site and is not a remote position
Ability to work rotating shifts, including days, afternoons, nights and weekends, including holidays
Access to reliable transportation and the ability to be oncall in support of a 24/7 operation
Canadian Government:
Credit Check
Criminal Background Check
Reliability Level Security Clearance
Ability to lift up to 50 lbs and perform physical labour
High School diploma with some Post-Secondary Education preferred
Help Desk/Operations Centre experience in a Telecommunications/IT capacity is considered a plus
Fluent verbal and written English communication skills
Well developed Customer Service Skills with customer service experience

What you will be doing:

Daily Operations_
Ensure policy and procedure is followed and that all audit requirements are being met on a daily basis. Areas of focus include service delivery, service support, and physical security
Shipping and receiving
Perform site inspections and shift walkthroughs
Assist contractors at site in compliance with Rogers policies and customer requirements
Perform timely and concise escalation and exception reporting describing incidents outside of normal operating policy
Act as primary onsite point of contact for NOC and local operational teams during an incident
Receive and prioritize requests related to the ticketing system
Assist Clients in MACD's (Moves, Adds, Changes, and Deletions)
Assist with 'Smart Hand Services'; these services may include tape swaps, inspections and other services as required
Follow policies and procedures related to escalations, ticketing, and change management
Identify/report to the Manager any situations or client concerns that would improve quality or mitigate risk
Provide notifications and updates to internal operational teams and/or clients
Participate in special projects as required
Ensure the ongoing flawless operation of the data centres to provide clients with world class service and support
Ensure all health and safety guidelines are enforced by both internal and external visitors to the Data Centre
Execute the transformational vision of Rogers
Perform other duties as requested by Data Centre Management
Administration_
Compliance with all Rogers Corporate Policies, including Business Code of Conduct
Demonstrate strong shift turnover and peer communication practices
Create, update, and document existing Standard Operating Procedures (SOP), as required
Site orientation duties
Maintain a tidy, professional, and unobstructed work environment including client accessible areas such as lobby, offices and client lounge, etc.
Strong working knowledge of Microsoft Office products
Primary Interactions_
Rogers Clients
Rogers Employees
Data Centre Operations teams
Operations Centre (NOC)
Data Centre Management Services team
Suppliers, vendors, and trades

Schedule:
Full time

Shift:
Night

Length of Contract:
Not Applicable (Regular Position)
Work Location: 550 Cochrane Drive (194), Markham, ON

Travel Requirements:
None

Posting Category/Function:
Data Centres & Technician

Requisition ID: 281997

Together, we'll make more possible, and these six shared values guide and define our work: