Help Desk Associate - North York
9 hours ago
Job summary
The Help Desk Associate provides technical assistance to end users troubleshooting issues related to hardware software and network systems. They will be responsible for efficiently resolving customer queries ensuring a high level of customer satisfaction and escalating more complex issues to the appropriate support teams when needed.This role requires occasional visits to clinic locations for in person technical troubleshooting and support as well as overseeing the IT department's ticket queues ensuring all requests are properly categorized prioritized and resolved as quickly as possible.
Responsibilities
- Serves as the single point of contact for all system users regarding IT-related issues.
- Owns and manages all IT requests classified as Level 1 or Level 2 support regardless of system or area.
- Ensures adherence to IT policies procedures and standards.
Job description
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