Administrative Clerk-intermediate - Richmond Hill, Canada - York Region

York Region

Verified Company

Richmond Hill, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Job Description:

POSITION PURPOSE

MAJOR RESPONSIBILITIES

Answers, screens, directs or takes messages of telephone calls from internal and external callers.
Greets and assists visitors when at front counter.
Sells variety of documentation and processes receipts for items purchased, as assigned.
Creates, organizes, maintains and tracks hard copy and electronic files and records in accordance with Regional standards and systems including a bringforward system.
Prepares files and boxing for off site storage in accordance with Regional standards.
Receives and enters data; compiles, updates, maintains and provides data, statistics and reports; converts and presents data in an acceptable format; processes documents (e.g. forms, invoices etc) and forwards to appropriate person, as required.
Responds to inquiries and resolves concerns, as appropriate, from Departments, general public etc. or refers to appropriate personnel as required; provides direction and information about services.
Performs other duties as assigned, in accordance with Branch and Department objectives.
May occasionally be required to respond to emergency situations outside of normal business hours, as related to the Departmental Emergency Plan.

QUALIFICATIONS

Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.
Minimum two (2) years clerical/administrative experience in an automated office environment including reception experience.
Knowledge of Department and Branch services and programs and ability to relate information to meet customer needs, including knowledge of the applicable Division/Unit's programs and procedures.
Knowledge of general office procedures including records and information management filing systems.
Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative/self management and accountability, and flexibility/adaptability.