Part Time - Toronto, Canada - George Brown College

George Brown College

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Land Acknowledgement

_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

_At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another._

What responsibilities will you have in this role?

Provides assistance and support to the Admissions team, primarily, to a designated admissions portfolio.
Provides follow up and consultation to applicants on admissions process, requirements and testing procedures. Reactivates offers when required. Advises unsuccessful applicants of alternative courses of action and provides guidance on academic equivalencies using WES, etc.
Processes via the OCAS Module and enters data accurately in Banner. Corrects any data entry anomalies.
Coordinates responses to call escalation log from the Contact Centre.
Responds to internal admissions inquiries from GBC departments, as required.
Other related duties as assigned.

What qualifications do you need for this role?

Threeyear diploma or degree from a recognized postsecondary institution in Business, Public Relations, Communications, Administration, Office Information Management, Education, and/or equivalent experience or educational background.
Minimum two years practical office experience in a fast paced, highvolume environment, preferably in a large, customer service/education environment and preferably using a Student Information System; providing high level customer service to a diverse clientele.
Strong customer service and communication skills.
Intermediate skill level in Microsoft Office; excellent knowledge of word processing, spreadsheets, and relational databases.
Proficiency in Banner, OCAS, or other Student Information System is an asset.
Excellent problemsolving skills: ability to troubleshoot and resolve conflict, exercising tact, discretion, and sound judgment; ability to prioritize.
Excellent organizational and time management skills; ability to cope under pressure associated with the management of numerous highvolume tasks in a busy service environment; high level of accuracy and attention to detail.
Ability to work independently and as a team member.
Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
Flexibility in adapting to change and in participating in consultative decisionmaking processes.

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Interview process may consist of a practical skills component.
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NOTES:

If employed currently or previously employed at GBC, please log into Cornerstone with your employee account.**:
Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.**:

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The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.**:

First consideration will be provided to regular part time (RPT) support staff in accordance with the part time Support Staff Collective Agreement.****Closing: March 31, 2023