Customer Service Representative - Burlington, Canada - Quadra

Quadra

Verified Company

Burlington, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Customer Service Representative

Location:
Burlington, Ontario

Status:
Contractual - 12 months (1)

Are you known for your initiative and attention to detail? Are you described as an excellent team player, able to deal quickly with a variety of complex situations? We are looking for our next member to join our customer service team as a Customer Service Representative.

Take this opportunity to contribute to the success and growth of a great family business

Who are we?

Quadra Chemicals is one of North America's leading distributors of chemicals and ingredients. We have facilities across Canada and in select markets in the United States. We are a growing company with a long-term commitment to our employees. If you are committed to excellence, you belong at Quadra. Our employees are professional and passionate about our business.

We offer you the opportunity to be part of a collaborative, innovative and determined team in a growing, people-oriented, Great Place to Work organization.

You will work with dynamic colleagues who are eager to share their knowledge with you.

Responsibilities include:

Taking orders and processing them in our computer system
Validating the information on purchase orders
Ensuring that customer requests are handled satisfactorily and in accordance with the companies' guidelines
Assisting customers with orders, suggesting products, etc.
Tracking orders and ensuring the appropriate status
Working closely with sales representatives to connect to customer issues
Reading and understanding all customer activities for the strategic accounts in Salesforce
Managing account maintenance
Reviewing various weekly / monthly reports
Communicating with our logistics and procurement teams to ensure that the customer's requirements and operational requirements are met
Working in synergy with other departments to ensure full customer focus
Being the Internal sales support for assigned accounts

To succeed, you will need:

A college diploma in administration, business or in a related field
To be fluent in English
To have excellent verbal and written communication skills in English
To have a strong work ethic and a passion to succeed. Compassion, integrity, and honesty are very important qualities to have
35 years of relevant experience as Customer Service Representative in a distribution, logistic or manufacturing environment
An ability to work independently, multitask and in a team environment
A desire to work in an environment where decisions must be made quickly
Excellent interpersonal, communication and analytical skills
Excellent organizational and problemsolving skills

- strong computer skills (Microsoft Office Suite, Salesforce, etc.)

At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility.

We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work certified organization.

In addition to being Great Place to Work certified, Quadra has been recognized as one of the Best Managed Companies for over 19 years You will work with dynamic colleagues who are eager to share their knowledge with you.

Why choose Quadra?

Competitive salary
Benefits coverage for our contractual employees
Programs offered to employees to improve their quality of life (Wellness Portfolio)
Virtual wellness and mental health programs with a global healthcare leader
Vacation & personal days
Fulltime position (37,5 hours per week)
Telecommuting and flexibility within the organization
Helping each other and having fun are part of our core values
A company that promotes diversity, equity, and inclusion
Digital environment
Customized training built for you
Opportunities for advancement and professional development; a growing company that focuses on its people
Participate in various internal and external trainings
Possibility of joining various company committees
Social activities organized by the company
Private and familyowned company with a solid infrastructure
Employee assistance program (EAP)
And much more