Quality Manager - Dundas, Canada - St. Joseph Homecare

St. Joseph Homecare

Verified Company

Dundas, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

**Manager

Corporate Quality & Planning**
Number of Openings:1

Division:

Corporate

Full/Part Time/Casual:

Full-Time

Program:

Corporate

Regular/Temporary:

Regular

Location:

Head Office

Dundas

Union:

Non-Union

Hours of Work:

Monday to Friday 8:30-4:30

37.5 hours biweekly

Posting Date:

May 15, 2023

Closing Date:

June 15, 2023

Job Posting Number:

N-23-06

French Language Skill Requirement:

N/A

***: The Manager - Corporate Quality & Planning (M-CQP) assumes a leadership role, and is accountable for the efficient operations and delivery of strategic business analyses in support of corporate goals and objectives, as well as in the quality improvements functions at St. Joseph's Home Care. This role manages planning, development, implementation and evaluation of the business planning and quality directives. The M-CQP catalogues, documents, and re-engineers business processes in order to optimize efficiencies and service delivery. In addition, the M-CQP performs quality reporting, strategic planning, Accreditation activities, project planning, and general
quality control functions. The M-CQP represents Home Care in various internal and external work groups/committees.

The M-CQP actively works to support the President, Sr. Director, Sr. Managers and Managers in their execution of quality and continuous improvement activities of the organization. In addition, the M-CQP directly supports others by providing internal expertise, reporting, analysis, and general guidance. The M-CQP is a resource for the St. Joseph's Healthcare Hamilton Quality Committee, and coordinates with other system Quality Managers as required.

CORE DUTIES AND RESPONSIBILITIES

Quality

Evaluating, developing, adjusting, reviewing and implementing corporate quality polices, processes and work tools, including the corporate Risk (RSK) policies and forms
Acting as Subject Matter Expert on quality and Accreditation matters
Preparing reports, presentations, work sheets, quality assessment tool, etc. as required
Assisting Managers with quality and/or process audits
Working with others to find continuous/quality improvement opportunities
Managing quality and/or project management documentation to best practice standards
Developing and implementing corrective action plans to support quality and continuous improvement initiatives
Generating, monitoring, evaluating and/or reporting on various quality metrics, trends and data as required
Preparing SBAR documents (situation, background, analysis, recommendation) and quality Scorecards
Developing ad hoc management reports
Developing and monitoring the Quality Department specific goals and objectives in alignment with the corporate strategic goals and objectives
Managing the SJHC Quality Improvement Committee
Coordinating the_ _systematic collection and root cause analysis of quality information and data_
Engaging as a Change Agent to move the quality _improvement cycle forward_
Preparing Quality Improvement Plan (QIP) reports, collaborating with other Managers on QIP initiatives and QIP payouts
Environmental scanning for emerging risks as related to quality
Identifying and developing both qualitative and quantitative tools/instruments necessary to enable ongoing monitoring and evaluation of defined performance measures and outcomes

Business Development / Strategic

Supporting the operationalization of the strategic plan by serving as a resource to the development and implementation of:
organization-wide quality and client safety initiatives

- program-specific continuous improvement plans
- monitoring of poor and marginalized improvement initiatives

Performing project management functions as needed
Manages the Accreditation processes
Assisting in Request For Proposal processes
Developing business cases for potential partnerships, as well as mergers and acquisitions as requested by Executive Management
Facilitating the SJHC corporate strategic planning process and recommending strategic direction at both the corporate and functional levels
Prepare presentations and/or submissions as identified by the senior team for external purposes to heighten awareness and promotion of the organization
Supporting the President and/or Sr. Director in ad hoc projects

Management

Managing the recruitment, selection, orientation, training, professional development, coaching, progressive discipline, and Performance Management requirements of any future quality team members
Maintaining high levels of staff motivation and commitment to the delivery of the quality objectives
Maintaining high levels of team work, integrity, and confidentiality among all staff
Establishing and maintaining positive working relationships with internal and external stakeholders
Responding to inquiries or requests from executives, managers, all internal and external stakeholders as it relates to the various