Tier 1 Technical Support Specialist - Edmonton, Canada - SP Data Digital

SP Data Digital

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SP Data Digital is looking to add to its Canadian Technical Support Specialists team for a premium home security system client.

If you have any form of technical support experience, especially working in a call center, take a look below at this exciting opportunity

Your typical day at work:

As a
_ Technical Support Specialist_, you will be the first line of technical assistance for home security services

You will be:

Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions for a major home security company
Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
Use systems to dispatch a technician if necessary

What WE offer YOU:

- _Base wage_: $16.50/Hr (BC residents $16.75 / Ontario residents $17.05)

- _Location_: Work from home

- _Fully paid training:_ Online classroom style/engaging environment

With great support

- _

Great Benefits:
_HEALTH + DENTAL + VISION (We've got you covered)
- _Room for GROWTH Potential_
_:_ **We encourage our agents to grow and seek out higher-level positions.

Qualifications:

A minimum of 36 months of technical customer service experience
Must possess a strong ability to interact with customers remotely in order to negotiate spending time on the phone, working through the alarm issue remotely vs. receiving service within the home or business
Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
High school diploma or equivalent required
Technical aptitude, problemsolving skills and ability to prioritize multiple items at once

Other roles that you have held that might make you a good fit:

IS Analyst, Desktop Support, Help Desk, Web Application Developer, IT Support, Service Desk, Network/System Admin, IT Tech Support Specialist, IT Specialist, Technical Support Advisor.

Information System Support, IS Technical Advisor.

Important Details:

-
Fully Remote Position

Must reside in and be legally eligible to work in Canada:
Must have open availability to work between 2:00pm
Midnight EST Monday
Sunday, as per business needs (split days off)

-
Immediate start dates:

-
Must have a personal Windows 10/11 computer that you can use for work. It must be able to connect directly to a modem with an Ethernet cable, minimum 8 GB available RAM, minimum internet speeds of 30 download and 10 upload
SP Data Digital is an

Equal Opportunity Employer:

We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

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