Director, Total Rewards - Toronto - Questrade, Inc.

Description

Director, Total Rewards & People Operations

Toronto, ON, Canada

Job Description

Posted Friday, December 5, 2025 at 5:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting‑edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward‑thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting‑edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

Health & wellbeing resources and programs

Paid vacation, personal, and sick days for work‑life balance

Competitive compensation and benefits packages

Work‑life balance in a hybrid environment with at least 3 days in office

Career growth and development opportunities

Opportunities to contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Director of Total Rewards & People Operations. Could It Be You?

As the Director, Total Rewards & People Operations, you will be a strategic leader, reporting to the Chief People Officer. You will be responsible for developing a strategically aligned and appropriately competitive global Total Rewards strategy and leading a highly effective, customer‑centric People Operations team. You will drive our compensation philosophy, manage Total Rewards, and lead the adoption of advanced technology and people analytics to enable data‑driven decisions across Questrade Financial Group (QFG).

This is a critical role for a proven change agent who can lead, motivate, and develop a high‑performing team while operating in a growing and evolving environment.

In this role, responsibilities include but are not limited to:

• Develop and lead the implementation of QFG's global Total Rewards strategy, including defining our compensation philosophy and identifying ways to differentiate QFG as an employer of choice.
• Monitor external trends, practices, and innovations to ensure QFG's competitiveness across all countries we operate in.
• Determine optimal sources and frequency of survey data and lead analysis to ensure positioning is aligned with QFG's compensation strategy/philosophy.
• Oversee the flawless execution of annual compensation cycles, from budget recommendation to processing and communication.
• Manage all global health and retirement plans and oversee annual benefit plan renewals.
• Design and oversee implementation of Recognition and Reward strategies that actively reinforce QFG's culture.
• In partnership with the Head of P&C for Questbank, preparation of materials and reports as required for the Human Resource and Compensation Board Committee.
• Assessment of Total Rewards related vendors, ensuring ongoing effectiveness and engagement with the right partners at the right time delivering the right level of service at appropriate cost.
• Ensure Total Rewards are effectively communicated to appropriate positioned for attraction and retention.
• Ensure QFG remains compliant with all relevant global total rewards, pay equity, and pay transparency legislation and stay abreast of emerging trends in the regulatory environment. Develop strategies to optimize employee and manager experience alongside compliance.

People Operations & Service Delivery

• Ensure the People Operations team is structured and uses maximized technology to deliver highly customer‑centric, responsive, and efficient services.
• Oversee critical operations, including background checks, onboarding, employee enquiries, Leave of Absence management, and immigration matters, ensuring adherence to defined service level expectations.
• Provide support and leadership for the annual budget process.
• Ensure P&C related core policies are adequate, consistent, and reviewed and updated on an appropriate cadence.

HR Technology, People Analytics, and Job Architecture

• Lead the advancement of technology utilization, particularly with our current HRIS (Ceridian Dayforce), actively seeking opportunities to use AI to increase efficiency.
• Develop and implement a plan to enhance people analytics capabilities, enabling far greater data‑driven decision‑making and KPI reporting.
• Maintain and, if necessary, enhance QFG's job architecture, partnering with HR Leaders and stakeholders to address unique cases and respond to changes in organizational strategy.
• Actively seek opportunities to use AI to increase efficiency and effectiveness across the whole portfolio.

Leadership & Strategic Partnership

• Provide leadership, coaching, and direction to a team of Total Rewards and People Operations professionals.
• Function as a strategic partner and subject matter expert within the People & Culture (P&C) leadership team, contributing to overarching P&C strategies, while embracing the "one team" philosophy.

So are YOU our next Director of Total Rewards & People Operations? You are if you…

• Have 10+ years of HR experience, with the majority in Total Rewards, and proven experience operating in a global environment.
• Have 3+ years of people and strategic leadership experience, with a proven track record of leading, motivating, and developing high‑performing teams.
• Have a University degree with an HR related designation/qualification/certification preferred.
• Have strong interpersonal and communication skills; able to build credibility and influence stakeholders up to the Executive level.
• Have strong systems and process leadership orientation, with a change agent mindset who can adapt with agility and lead others through transformation.
• Have excellent problem‑solving, analytical skills, and strong business acumen.
• Are a highly customer‑centric mindset with a strong sense of urgency.
• Are a Change agent and can adapt with agility to a rapidly growing and evolving environment and effectively lead others through change and transformation.

Sounds like you? Click below to apply

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.