Supervisor, Client Services - Toronto, Canada - SPRINT Senior Care

SPRINT Senior Care

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

We began caring for seniors and enabling seniors to care for themselves in 1983. We continue

to do so today as an accredited, not-for-profit community support service agency in Toronto by

offering a wide range of practical and low-cost services to seniors and their caregivers. Our

services help seniors stay healthy, safe, connected, and live as independently as possible.

Job Summary:

The Supervisor, Client Services oversees the daily operations for the program to ensure the

philosophy of care is implemented in the program

Main responsibilities include:
supervision of

program staff, first point of contact for clients and circle of care, and oversight of operational

tasks that support the Manager, Client Services.

What you will do:

Provide regular input and feedback on clients to the Client Services Manager.
Ensure staff have a clear understanding of their responsibilities, their role in the organization and their role as a team member.
Assist in the completion of client care plans.
Delegate PSW tasks and ensure that they are completed in a timely manner.
Evaluate employee performance and provide feedback.
Conduct monthly audits and inspections diligently.
Address and resolve schedule conflicts as they arise.
Handle interpersonal conflicts and staffrelated issues professionally.
Handle client complaints and escalate when necessary.
Monitor staff attendance.
Ensure all relevant information is included in the client information management system.
Regularly update and maintain client files to ensure accuracy and completeness.
Oversee the procurement of supplies and PPE on a biweekly basis.
Support with coordinating client visits and admissions, ensuring all information is communicated.
Participate in facilitating regular staff meetings.
Arrange and provide training to SPRINT Senior Care staff for ad hoc tasks or situations as they arise.
Overseeing daytoday operation of the program.
Assist with completing required reporting and follow up within required timeframes for Health and Safety risks, hazards, and incidents.
Ensure that the activities of the residence support the mandate, mission, vision, and values of SPRINT Senior Care while adhering to SPRINT Senior Care's policies and procedures.
Participate in the development, implementation, and evaluation of quality and risk management activities of the department and agency.
Participate as an active member of the Department, Leadership, Accreditation, and Interdisciplinary Teams.
Participate in agency wide oncall rotation regularly and as required.

What you will bring:

Degree / diploma in a health discipline, health administration, or a related field, or an equivalent combination of education and experience in a community and/or health care environment.
Demonstrated leadership experience.
Proven ability to establish and maintain productive working relationships internally and externally with stakeholders and partnering agencies.
Experience with interRAI CHA and care planning for clients is an asset.
Ability to establish good rapport with staff, clients and families.
Demonstrated ability to be adaptable, build trust, provide coaching and mentorship, facilitate change and engage in continuous quality improvement.
Effective interpersonal communication skills, including negotiation, persuasion, conflict resolution and problem recognition and problemsolving skills.
Demonstrated effective leadership skills in a rapidly changing environment.

Our Caring Workplace:

Working at SPRINT Senior Care, you'll have the opportunity to be a part of a passionate team

committed to providing client-centred, high-quality services to seniors in our service area.

SPRINT Senior Care's inclusive environment is one of many benefits for staff, including

SPRINT Senior Care's dedication to staff wellness, a comprehensive benefits package, and

professional development.