Service Advisor - Ottawa, Canada - Francis Canada Truck Centre Inc

Description

Key Responsibilities:

• Scheduling service appointments on Days and/or Evenings Shifts
• Provides customers with complete and accurate written cost estimates, establish time required to complete work.
• Prepares orders by describing symptoms, problems, and causes discovered, as well as repairs and service required.
• Obtain customer signature on repair orders.
• Establish customer method of payment or obtain credit approvals.
• Check on progress of repairs and contact customers regarding changes in estimate or promised time.
• Explain completed work and all charges to customers
• Review and close repair orders.

Basic Qualifications

• Previous experience in Heavy Truck, Automotive or related industry experience preferred.
• High School Diploma or equivalent. College or postsecondary education is preferred.
• Competency in the following areas required; customer service, administrative skills, proficiency with software and computers.
• Strong interpersonal skills and customer focus.
• Excellent written and verbal communication skills.
• Must possess a current and valid G class driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier.
• Driver's Abstract
• Criminal Record Check

- the related duties as assigned by management from time to time.

We offer exceptional compensation and benefits, RRSP, training, and opportunity for advancement

Work Remotely

• No

Job Types:
Full-time, Permanent


Salary:
$20.00-$30.00 per hour


Benefits:

• Dental care
• Extended health care
• Life insurance
• RRSP match

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location:
One location