Online Customer Care Agent - Sherwood Park, AB, Canada - BIS Safety Software

Description

Do you love helping people? BIS Safety Software is a fast-paced, high-growth organization providing leading software for the safety industry.

We are expanding our team and are looking to add a positive, upbeat team member who cares deeply about delivering amazing customer service.

The successful applicant will be responsible for providing outstanding customer service that includes software support for our users, ongoing training and support for system administrators, and technical support for our resellers.

Essentially, you will be the first point of contact when a user needs technical assistance.
A minimum of 2 years experience delivering exceptional customer service
Enjoy working with people, helping to solve their problems
Exhibit great leadership qualities, acting as a mentor to other team members
Display a positive and friendly demeanor when dealing with customers over the phone
Possess strong computing skills (you need a strong understanding of computer programs and how they work)
Demonstrate advanced customer service skills
Have strong English written and oral communication skills
Proficiency in Microsoft Word and Excel
Providing outstanding technical support for customers
Responding to telephone and email inquiries from individuals utilizing our online software
Testing cases released by the development team to ensure proper functioning
Educating and providing training to customers on using various aspects of the software
Bonus points if you have (these are assets, but not required):
Experience in providing technical support for software providers
Spanish or French language skills

In addition to this salary, we offer full medical (health, dental, and vision) coverage as well as life insurance and disability insurance.

Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. In our eyes, all team members are valuable, everyone is willing to help accomplish goals, and everyone is driven to take their role one step further, so we don't need titles
If this describes you, please submit a creative application that is sure to grab our attention.