Sales/catering Assistant - Fort McMurray, Canada - Quality Hotel & Conference Center

Description

JOB PROFILE

Position Title:

Date Prepared:
Sales & Catering Coordinator May 22, 2023


Department/Division:

Hotel:
Sales & Catering Quality Hotel and Conference Centre


Location:

Reports to:
Fort McMurray AB General Manager


OBJECTIVE:

Reporting to the General Manager the Sales & Catering Coordinator will work to achieve hotel revenue, profit, and guest satisfaction goals by negotiating group and/or individual traveler business, and maximizing event revenue by managing hotels meetings, conferences, and social functions.

RESPONSIBILITIES AND ESSENTIAL DUTIES:

• Develop, maintain, and initiate relationships with key clientele, initiating new revenue sources.
• Professional and close communication with the Chef and F&B supervisor.
• Attention to detail to capture all the guest requirements and communicate the same to
• Assist Front Desk as needed

F&B Team.

• Prioritize time to ensure a balance is achieved between Room Sales & F&B Sales
• Generate leads by proactively prospecting target accounts within a specific market segment and track.
• Independently responsible for sales and catering goals, while understanding that everyone on the Sales and Catering team is accountable to each other.
• Manages hotel meetings, conferences, and social functions from start to finish. Ensure function set

- up meets and/or exceeds customer expectations by working closely with each group's meeting planners to determine their needs for meeting rooms, food & beverage, and equipment requirements.

• Work with Reservationist to block groups, create contracts and learn sales and catering
• Participate in Sales blitz, reader boards and parking lot checks.
• Prepare contracts for incoming catering clients and prepare proposals for potential clients.
• Conduct postfunction reviews with clients.
• Provide weekly sales activity reports to GM.
• Work with Sales and Marketing Team to maximise Productivity.
• Achieve revenue targets in rooms and catering on a monthly, quarterly, and annual basis.
• Maintain a good understanding of the competitive set including but not limited to rates, product, and clientele.
• Prepare proposals, rate negotiations, block space, processing of contracts and follow up utilizing the revenue strategies.
• Load, review and renew rates in choice central.
• Conduct site tours with guests, companies, and prospective clients.
• Complete all Quality Brand training courses as required.
• Attend monthly department and training meetings as scheduled.
• Perform other duties as required.

JOB SPECIFICATIONS AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Experience:
Previous hotel sales & catering experience considered an asset. Previous customer service and/or related experience considered an asset. Experience in event planning/ management.


Interpersonal Skills:
Excellent communication skills. Team player with a positive attitude.
Energetic and flexible with an ability to work well under pressure. Display positive attitude, maintain enthusiasm, and celebrate success. Previous use of up selling techniques, staying ahead of the competition.

Focuses on solving conflict, maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things.

Versatile, able to work under stressful situations. Must be able to work well under pressure. Takes pride in a job well done.


Teamwork:
Self-motivated, creative, friendly, and capable of working in a team environment.
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views;
Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed. Able to work in a diverse work environment.


Quality Management:
Looks for ways to improve and promote quality; Demonstrates accuracy, consistency, and thoroughness. Must have attention to detail.


Ethics:
Treats people with respect; Inspires the trust of others; Works with integrity and ethically;
Upholds organizational values. Comfortable with personal accountability regarding meeting set personal/team goals and targets.


Organizational Support:
Ability to enhance organizational credibility and develop new revenue sources. Ability to work a varied schedule when necessary. Follows policies and procedures;
Completes administrative tasks correctly and on time; Supports organization's goals and values.


Planning/Organizing:
Excellent and proven time management and personal organizational ability. Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources;
Sets goals