On-site Service Technician - Montréal, Canada - Xerox

Xerox

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

City- Montréal- State/Province- Quebec- Country- Canada- Department- Technical Customer Services- Date- Friday, June 16, 2023- Working time- Full-time- Ref# Job Level- Individual Contributor- Job Type- Experienced- Job Field- Technical Customer Services- Seniority Level- Entry Level
Description & Requirement:

About Xerox Holdings CorporationWe're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

Primary Responsibilities:

Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive topnotch service at all times.
Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and inhouse training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 24 hours, and keeping parts costs to a minimum.

Skills and Qualifications:

Electromechanical experience including using a multimeter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as an Military or Veteran with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines.
Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here's what success looks like in the first 60 days:

You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

Comprehensive understanding of our company and customer service culture

Clear expectations in reference of call load, territory alignment and client satisfaction

Thorough knowledge base of the equipment and inventory needs to support your territory

Actively and correctly completing service calls independently.

Additional Benefits:
Substantial growth opportunities for future career development within a supportive and collaborative company culture

Medical/Dental/vision Health Benefits

Paid time off, plus holidays and personal days

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