Guest Services Manager - Vancouver, Canada - Century Plaza Hotel

Century Plaza Hotel
Century Plaza Hotel
Verified Company
Vancouver, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

The family owned and operated
Century Plaza Hotel provides guests with a home away from home ambience in the middle of downtown Vancouver.


We are currently looking for a
Guest Service Manager / Duty Manager to join our team on a full-time basis.


The Guest Service Manager / Duty Manager is responsible for helping to create and maintain a positive work environment, while maximizing hotel revenues and maintaining good working relationships with clients, guests and staff from all departments, as well as to ensure that our safety & security measures are met.


JOB REQUIREMENTS:


  • The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure policies and procedures are followed;
  • Must ensure that all personnel are kept well informed of department objectives and policies;
  • The ability to develop relationships with clients, return guests, group contacts etc.;
  • The ability to respond properly and take a supervisory role in any hotel emergency or safety situation;
  • Manage all administrational duties as specified by the company;
  • Knowledge of Opera PMS, OTA extranets as well as basic knowledge of Microsoft Office is strongly preferred;
  • Well organized with strong time management skills;
  • Other duties may be assigned when required;
  • Flexible schedule: Must be able to work evenings, weekends and holidays as required.

DUTIES:


  • Responsible for checking guests in and out of the Hotel;
  • Answer various questions from guests and arranges transportation for guests;
  • Generate bills, collect payment and make change for guests;
  • Complete welcome calls;
  • Maintain a clean and tidy front desk area;
  • Refer all inquiries to the appropriate individuals, divisions, or departments across the organization;
  • As a frontline worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions;
  • Provide information to staff and/or clients about special activities;
  • Act as security manager as necessary;
  • Check cleanliness of lobby and public areas, lights and as well as ensuring front office staff are following proper and orderly appearance and behavior.

APPLICABLE SKILLS:


  • Previous hotel experience, specifically in the Rooms Division Department;
  • Demonstration of supervisor skills; good judgment and common sense;
  • Superior written and oral communication skills;
  • Minimum of two years of experience in similar position;
  • Graduate in a bachelor degree and/or diploma in hospitality or other related field is an asset;
  • Must be able to fully communicate in English (writing and speaking); other languages are an asset.
We offer an excellent benefits package to full time employees, following 6 months of continuous full time employment.


Thank you for your interest

Job Types:
Full-time, Permanent


Pay:
From $58,000.00 per year


Benefits:


  • Dental care
  • Discounted or free food
  • Extended health care
  • Flexible schedule
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekends as needed

Ability to commute/relocate:

  • Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Experience:

Guest Services: 2 years (required)

  • Hotel management: 2 years (preferred)
  • Opera Cloud PMS or similar hotel

PMS:
2 years (required)


Language:


  • English (required)

Work Location:
In person
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