Priority Services - Calgary, Canada - NAPA Auto Parts

NAPA Auto Parts

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Be part of a community of authentic, proud and trusted people

At UAP, we believe we don't just deliver car and heavy vehicle parts all around the country;
we also help keep Canadians moving
forward.

This makes for a special kind of workplace.

We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients.

Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we'd be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.

Job Description:

Our collaborative, energetic, and friendly managers contribute to the success of our stores. At NAPA we believe that excellent managers are distinguished by their leadership skills, open-mindedness, and active engagement. Our store team members are kind, hard-working, humble, and proud to work at NAPA. They deserve managers who will run things efficiently, optimize practices, create synergy, and prioritize safety.

Manage a team of 10 Parts Specialists in our call center.
Provide excellent customer service and support sales growth by working with the store's team, the sales representative, and the regional management team
Promote a culture of respect, accountability, collaboration, and teamwork. Help recruit and train your team members, keep them motivated, and ensure their health and wellbeing
Manage, coach, and guide a team of call center agents
Work with store managers, District Managers, and salesmen to increase customer usage of the Call Centre
Use reports and KPIs to improve the customer experience
Meet districtlevel sales numbers

Qualifications:

To join our team, you need:

At least 5-7 years of experience in the business-to-business (B2B) industry or in-store operations, including 3 years in a personnel management position where you were responsible for financial performance
College diploma or other degree in business administration, or equivalent work experience
Knowledge of the automotive OR heavy vehicle aftermarket industry (asset)
Strong communication, organizational, and problemsolving skills
Proficiency in Microsoft Office Suite
Previous Service Centre experience is an asset

Additional Information

Your benefits along the way:

Competitive salary and bonus program
Flexible group insurance program from Day 1: health, drug, dental, and life
Pension plan after 6 months
Corporate discounts on the parts purchase, car dealerships, phone/data plans, fitness centers, etc.
Tuition reimbursement
Opportunity to participate in our and RESP, TFSA, RRSP Programs
Up to 4 weeks of paid vacation

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities, and talents, represents the richness of our culture. During the selection process, let us know if you need any accommodations. This information will be kept entirely confidential and will only be used to ensure you have a fair and pleasant experience with us

We will contact you as soon as possible if we think we have the hat for you