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- Responsible for order management process for assigned customer accounts, including proactively solving issues, and clear/routine customer correspondence via email and/or phone.
- Understand and execute all steps of order fulfillment process, as well as understand various product lines and types of customers.
- Answer emails and phone calls regarding job status, pricing and questions on orders, researching answers when needed.
- Partner with internal teams, including: Sales, Inventory Management, Accounting, Graphics, Shipping, Quality, and other Manufacturing personnel.
- Maintain customer files, as well as relevant forms, reports, and forecasts as required.
- Bilingual in French and English is a must
- Prior successful customer service experience in multi-process manufacturing environment preferred.
- Strong written and verbal communication skills; strong interpersonal skills.
- Proficiency with MS Office, and ability to learn other tools as needed.
- Ability to work independently and manage multiple priorities and re-connecting with other team members when appropriate.
- Works in a systematic, methodical and orderly way and can adapt to changing circumstances.
- Good basic understanding of direct manufacturing processes
- Ability to multi-task and manage multiple customers with many details.
- Proficient with ERP systems - BAAN is an asset
Customer Service Agent - Montreal, Canada - DeLuxe Packaging
Description
How You'll Perform the Role
The Customer Service is the conduit of information from the customer to the production floor to shipping. The position's function is to ensure this information is communicated accurately and timely to meet the needs of the customer.
What We Need From You
What You'll Get From Us
Benefits
With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.