Senior Site Reliability Engineer - Toronto, Ontario

At BuildOps, we're building a software platform that empowers today's commercial contractors. From service management to project execution, we're reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration – qualities we look for in every ne ...

Job description

At BuildOps, we're building a software platform that empowers today's commercial contractors. From service management to project execution, we're reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration – qualities we look for in every new hire.

You will join our cloud infrastructure and reliability engineering team as a Site Reliability Engineer (SRE). Your primary responsibility will be to improve and protect the reliability, performance, and operability of our production systems while helping evolve our AWS-based infrastructure. We're looking for someone with a strong SRE mindset, solid software engineering fundamentals, and deep observability expertise who can work effectively in a distributed team environment.

Reporting to the DevOps and SRE Manager, this is a hands-on role where you will influence reliability strategy, build tooling and automation, and contribute directly to day-to-day operations in a fast-moving, industry-defining company.

What You'll Do

• Drive and refine modern SRE practices across services, including SLIs/SLOs, error budgets, and reliability reviews
• Design and maintain end-to-end observability (metrics, logs, traces, dashboards, and alerts) so teams can quickly detect, debug, and prevent issues
• Partner with product and engineering teams to design reliable services—reviewing architectures, failure modes, rollout strategies, and capacity/latency considerations
• Help evolve and operate our AWS infrastructure (networking, compute, data stores) using Infrastructure as Code (Terraform)
• Contribute code to services, tooling, and automation (for example, reliability libraries, deployment and incident tooling, health checks)
• Define, implement, and iterate on SLIs, SLOs, and error budgets with service owners, and use them to guide reliability work and release decisions
• Participate in incident response for infrastructure-related production issues, including learning-focused post-incident reviews and follow-through on action items
• Develop runbooks, safeguards, and automation that reduce manual work, improve time-to-diagnosis, and standardize responses to recurring scenarios
• Advocate for and implement security and compliance best practices in production environments
• Document standards, playbooks, and best practices so reliability improvements scale across teams
• Collaborate closely with software engineers, product managers, and other stakeholders to plan and deliver reliability-focused initiatives

What We Look For

• 5+ years of professional experience in Site Reliability Engineering, DevOps, Infrastructure Engineering, or production-focused Software Engineering, working on production systems and reliability-focused initiatives
• Proven experience leading multi-sprint, multi-engineer projects (for example, reliability, performance, or infrastructure initiatives) to successful completion with clear business impact

Thorough understanding of, and hands-on experience with, modern SRE practices, such as:

• Defining and implementing SLIs/SLOs and error budgets
• Reducing toil through automation
• Safe deployment and rollout patterns

• Structured post-incident reviews and continuous improvement

• Software engineering experience: you've written and maintained production-quality code and can work comfortably in at least one modern language (for example, Python or )

• Strong interest in, and experience with, using LLMs and AI-assisted tooling in your workflow, including the ability to validate and improve what they generate

Strong observability skills, including:

• Designing metrics, logging, and tracing for multi-service systems
• Building actionable dashboards and alerts with clear runbooks
• Correlating metrics, logs, and traces to debug complex issues
• Experience with tools such as Datadog, Prometheus, Grafana, Honeycomb, or New Relic (we use Datadog, but vendor-agnostic experience is welcome)
• Experience working with AWS in production and with core platform primitives such as Terraform-based Infrastructure as Code and container/orchestration platforms (for example, Docker with ECS, EKS, or Kubernetes)

Incident management experience is a strong plus, including:

• Participating in or coordinating incident response
• Working within an incident management tool (for example, , PagerDuty, Opsgenie, or similar)

• Helping teams implement durable, high-leverage follow-ups

• Demonstrated experience in engineering-led reliability practices (for example, infrastructure as code, automated deployments, observability-driven operations) rather than primarily manual server administration

• Strong communication skills and the ability to explain complex technical topics to both technical and non-technical audiences
• CS degree or equivalent experience running production systems; we are equally interested in people from non-traditional backgrounds who have spent time operating real-world environments
• Ability and willingness to participate in a production on-call rotation
• Ability to work a hybrid schedule – Monday/Friday WFH; Tuesday–Thursday in-office

Compensation

• $151,000 - $190,000 CAD base salary range + annual bonus

What we offer:

• Generous equity grant, become an owner in our company
• Macbook computer provided
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• Work from home stipend
• Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
• Company events like BBQs and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alabama, Alaska, Connecticut, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.

About BuildOps
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry

We're not just talking incremental improvements—we're talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We're fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we're changing the game and doing the best work of our careers. You'll be a key player in a company that's truly making a difference for the backbone of our economy. If you're ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you.