Bilingual Business Care Representative - Toronto, Canada - Comwave Group

Comwave Group

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual Business Care Representative (Customer Support)

Who Are We?

As one of Canada's leading telecommunication innovators, we're constantly introducing exciting new telecom technologies to meet the needs of our customers.

Comwave Business focuses on communication solutions for business, including Network Security, Cloud Phone Systems, Internet and private networks. Our consumer division provides Canadian homes with an alternative to Bell & Rogers for Internet, TV and Home Phone.

How do we value our employees?

Competitive benefit package
Attractive employee discounts on Home Internet, & TV
A Modern campusstyle working environment with a cafeteria, free coffee, espresso, full gym, & showers
Creative social committee hosting regular company events
Free parking for all employees
Unique entrepreneurial culture

Your Role

Ensure customer satisfaction by delivering appropriate content and maintaining call quality levels.
Handling inbound calls and written inquiries to act as the first point of contact for Business Customers.
Utilize critical thinking and sound judgement to identify cases of urgency. General inquiries include questions about their billing statement and looking to make changes to their services.
Each issue is essential to our customers, and a timely resolution is vital.
You will escalate technical issues to our technical Support Department.
Assist in client care and retention initiatives.

What do you bring to the team?

You have worked in a Call Center
You have been in a Senior Customer Service Role for greater than 3 years
You have a great, friendly and bubbly personality
Fluent in English
Excellent computer and keyboarding skills with a mandatory requirement in Outlook, Word, Excel, PowerPoint, Internet and Windows

Assets Include:

Worked for other telecom companies in Customer Service.

We are a diverse team that speak many languages with various backgrounds. Our employees are committed to a superior customer experience.

At Comwave, we value the unique skills and experiences each individual brings, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation during the recruitment and selection process, please notify our Human Resources.