Automotive Service Manager - Langley, Canada - Norman Motor Group
2 weeks ago
Description
Are you interested in developing or advancing your career in the automotive industry with one of theLeading Used Vehicles Dealerships in Canada?
As Milani & Norman Auto Sales continues to grow, we are looking for highly motivated, enthusiastic team players that share the same vision and desire for success.
Milani & Norman Auto Sales is currently seeking to expand our team with a
full-time Automotive Service Manager
A Career at Milani & Norman Means You'll Enjoy:
- Competitive Compensation Package
- RRSP Matching
- Group Health Benefits
- Training & Development Support
- Opportunities for Career Advancement
Your contribution:
- Reporting to the President/General Manager/ and work with the Sales Managers/Reps & Service advisor/s, act as the fixed ops/service/parts/detail representative for customers and vendors and work with dealership management on delivering service promotions and campaigns and build the overall fixed ops business.
- Making sure that all deliverables (both internal and retail work orders) are being achieved in an efficient and effective way.
- Responsible for warranty estimates & processing claims
- Work with the management in establishing KPI's (Key Performance Indicators) and fiscal targets both for the fixed ops department and individual service staff.
- Building and maintaining strong customer and vendor relationships making sure that any external issues are being addressed in a timely manner.
- Answering calls from the customers, building repair orders in the DMS (Dealership Management System) and creating campaigns in the CRM (Client Relations Management) System.
- Human Resources management in the fixed ops department (service/parts/detail)
- Scheduling and planning work with the mechanics.
- Supporting and sustaining a strong onsite parts inventory.
- Determining parts needed by mechanics to generate estimates.
- Additional duties assigned by the management.
What it takes to be part of our dynamic team:
- 2+ years of experience in the same role or similar such as a lead service writer, in a fast-paced industry.
- Excellent computer literacy is critical. Knowledge in using DMS solutions (eg. PBS) & CRM solutions (eg. Dealersocket) is desirable.
- Preferably a journeyman mechanic who wants to change from working in the bench to working with people. Must have people skills.
- Demonstrated managerial ability, Organization skills and willingness to follow set procedures & guidelines.
- Strong attention to detail, with excellent time management skills and ability to work with pressing deadlines
- Responsible individual with a valid BC Class 5 driver's license and a clean driving record
- Diploma, certificate or equivalent experience in automotive service and repair industry is preferred but not required.
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